Mercedes-Benz of St. Charles Service Center

"Brad Schrank is always great to deal with. Worked from their lounge and had my Service B done in under two hours."

"Excellent customer service by Brad Schrank Mercedes-Benz of St. Charles!!!.He is polite, generous and efficient. He understands customer problem and effectively handle it. Good job Bob!!!!."

"MB of St. Charles is always professional, courteous and friendly. They make the service experience painless. Great job!"

"Brad Schrank did a fantastic job guiding me through the windshield replacement process, and saw that it was done by Mercedes Benz of St Charles for what my insurance company was willing to pay. MB of SC did a great job on the replacement."

"I can’t say enough good about the St. Charles dealership. We received amazing customer service from the time they answered the phone to the time we drove away after repairs were completed. Courteous and friendly staff and extremely knowledgeable about the products they are servicing. We are from New York State and we had issues with our Winnebago Sprinter chassis AC while on vacation. We were treated like family. Our issue that our local dealer could not figure out was resolved by the competent staff in St. Charles MB. The service advisor, Mark, knew exactly what the issue was (known MB issue for many years) and took the time to explain it to us.Tony in parts was also very helpful going out of his way to get us to the right service person to help us. They saved our vacation. We had decided to turn around and go home but figured why not at least try calling a local MB dealer. Again, I can’t say enough good about this dealership. KUDOS to each and everyone on your team! You are truly a “team” looking out for everyone. Thank you from the Valentines in Oswego, NY."