Honest-1 Auto Care

"I have been to Honest - Auto Care several times before, but this time I didn't have a good experience. A gentleman called, saying we had to open the brake parts, etc., to diagnose the problem. I initially agreed, but then I changed my mind because my car is pretty old. I called back in less than 5 minutes, but the gentleman was not available. The person on the phone, I told him, Don't open the parts; I don't want to repair it because the diagnosis itself was $319. After about 15 minutes, I got a call back from original guy saying, We already started work; now you will be charged. That guy made me feel like I made a grave mistake of changing my mind and kept saying, 'This is so not good.' I ended up paying a prorated charge of $79 for just nothing. So disappointed!!"

"Mechanics doing fraud when I told to them that is oil is leaking and engine oil pressure on dashboard they said simply we will check we do diagnosis first. But they sent me quote of engine oil leaking part and remaining stuff. I thought the problem was resolved and I paid and took the car. But after after 1 hr of driving the same issue was coming on dashboard I went back and asked them. They told me simply oil leaking is different and oil pressure is different. When mechanics testing my car they know that but they didn’t said to me because it too high price to fix it. They charged me for the first one and second quote was to high. Honest is not honest"

"Paid over $500 for an oil change and new battery. Charged us a $30 diagnostic fee even when we knew it was the battery. Charged $270 for a battery! They never told us the price. Wouldn’t let me use a coupon off the website either. I was a ride or die honestone customer because we were always taken care of but I went to another (very well known) shop and they said it would have cost around $350 to do the same things. Took over a day to get my car back. I will not be going to honest one anymore."

"Well for starters they heard a female and definitely got over on me! A diagnostic is supposed to one set price no matter if you can’t find the solution! But no they kept telling me one thing 49.95 then it 159 for the next diagnostic, then 207 for a further diagnostic! Needless to say I stopped at 159 because let I been a man! It’s one price and that price goes towards the fixing. That’s anywhere. They played me and i still don’t know what’s wrong with my car! Ladies please take a male with you to any shops"

"After the initial brake “inspection,” they stated that it would cost several thousand dollars to put on all new rotors and pads, bleed the line, and two new calipers. They also said there were many other issues, but I had just installed a new engine two weeks prior, and all of these items were checked on by the engine repair shop. I told them this but they failed to listen and said these issues were major. Regardless, I pushed back on their price. They offered me another price that still wasn’t great. I eventually got the van back and started to replace the brakes myself. They had not even taken the calipers off as they had stated in the report that they sent me. They also got grease on the ceiling of my interior cabin and never reinstalled the engine air filter hose or clamp. They lied in their report and then didn’t even complete putting the engine components back together. I have no idea why this place has such good reviews. Not honest at all. The only redeeming moment was that they refunded me the charge for the “inspection”."