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Firestone Complete Auto Care
2789 North Farnsworth Avenue, Aurora, Illinois, United States
About the Firestone Complete Auto Care
Firestone Complete Auto Care in Aurora, Illinois is your one-stop shop for all your car repair and maintenance needs. Located at 2789 North Farnsworth Avenue, our experienced technicians are dedicated to keeping your vehicle running smoothly and safely. Whether you need an oil change, tire rotation, brake repair, or any other automotive service, you can trust Firestone Complete Auto Care to get the job done right. Visit us today and experience top-quality service and expert care for your vehicle.
Photos of Firestone Complete Auto Care
2789 N Farnsworth Ave, Aurora, IL 60502, United States
Opening hours of Firestone Complete Auto Care
Monday:
07:00 - 19:00
Tuesday:
07:00 - 19:00
Wednesday:
07:00 - 19:00
Thursday:
07:00 - 19:00
Friday:
07:00 - 19:00
Saturday:
07:00 - 18:00
Sunday:
08:00 - 17:00
Reviews of Firestone Complete Auto Care
"Austin was great to work with. Found us the best deal available and was able to fit us in same day. Great experience!"
"I took my car in for an oil change and (1) the oil was overfilled, (2) the tire pressure was not adjusted, (3) the windshield wiper was not filled, and (4) the oil change alert was not reset. It also says that Firestone will "check the levels of other important fluids." I'm not sure what these other fluids were, since no other fluids in my car were checked. When we pointed out these details, Firestone claimed they were out of windshield wiper fluid. I asked if they were also out of air pressure, and they couldn't give me an answer. They also refused to believe they overfilled the oil and said I should have taken before and after pictures. I said they could call the Walmart Auto Center and ask for my service receipt. They said Walmart Auto Center also lied to us. I also paid for an inspection. On the inspection it was recommended that I get a "Coolant Fluid Exchange." This was recommended by Firestone a year ago. Last year, they told me that it was because of the mileage it was something they just recommended. However, they failed to inform us that the levels were below the "low" mark. When we didn't decide to complete any additional services, they did not warn us to not drive the car, or to get it done immediately somewhere else. Walmart Auto Body immediately alerted us that the coolant was at a severely low level. Firestone told us we were both liars. They claimed it was my own fault for having my mother pick up the car rather than come in myself. They said that she was lying as well. No actions were taken to fix the faulty oil change received, nor was any accountability taken for not making us aware of the severity of the issue with our coolant. I have never had any issues on this car, and have always serviced at Firestone. This is my first time coming to this location. Seventeen days (17) after service I now have a temperature problem with my transmission. I'm not saying that the two are related, however, they did not recommend a transmission fluid exchange or find any other issues when my car was last in. I have found that the $10 fee for a complete auto inspection hardly checks anything at all and do not recommend others pay for this service. After repeatedly being called a liar, hearing that Walmart Auto is lying, and being served an arrogant attitude, I will never return."
"I drove from Elgin to Aurora since in Elgin I had booked an appointment and they sold the tires I was supposed to have installed I felt like my time was wasted. I had my girl call Aurora and set up an appointment an they made up for my was told they would hold the tires and honor the Elgin price. They kept every word and the job was done in a timely manner. Thank you to this Amazing Team!"
"Staff was extremely friendly, however when I called to get an estimate to change the valve cover gasket the quoted price was $855, then after diagnostics the estimated price was $935. When picking up the car the price was over $1k. When the car was picked up, the check engine light was on (which was not the case when dropped off) and the car idles high and stalls. I was told it was the air intake valve/sensor (or something like that), which was quoted from other sources to be between $400-$700. The third thing that I am upset about is they were supposed to clear the exterior drain holes to prevent the car from leaking, which they did not. So all in all, great friendly staff, just disappointed in lack of knowledge with pricing and fixing the original problem at hand without creating another one."
"I visited this location on 8/24/23. I was on my way to work and had some car issues. I called this location and Austin was able to get me in right away. The radiator problem was accessed quickly and the work was performed. Austin and Isaac were great! It was a super hot day out and I really appreciated their efforts while getting my car serviced fast. Everything was explained to my understanding. They had the best customer service! I will be coming back! Thanks again for all that you do!!"
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