PD Labs

"Worked with another pharmacy who never got my thyroid meds correct. Ray took the time to listen to me and I'm happy to say I finally feel like myself again! Just wish we'd changed to PD Labs years ago!"

"it today's world, excellent customer service is hard to come by. I've been working with PD Labs for 3 years now and every request or issue I've had has been handled promptly. they truly care about their customers. REFRESHING!!!"

"I decided to try another compounding pharmacy since my thyroid levels were low and I was always feeling tired while taking the medication from PD Labs. Since switching to the new pharmacy I can tell you it’s night and day between the two compounds and I feel much better having switched from pd labs. Pd lab’s compounding was garbage and expensive."

"PDLabs recieved my order from my physician on Feb. 28, 2023. I received a notification that they were ready for payment. I called and payment was initiated and I was informed that I would receive an email notification and a tracking number once my medication was shipped. On March 6 after still having not receiving any notification, I called and was told that my prescription was in the processing stage and that they deliver to 49 states and it was in works. I called again today on 9 March and was told by Lisa that it was still in the Processing stage and she requested that i hold. After some time a young man answered and informed me that my medication was on Backorder. No eta and that when I got an email notification of shipment that I would know that it was on the way. Why was I not informed of the backorder prior. They had no problem taking my funds. I completely understand back orders and parts delivery issues. I deal with them daily in my job environment as well, however full disclosure should be given up front. They initially made it sound like my medication was getting processed. Update: Due to my meds being on back order I have called and canceled the order with this lab and requested a refund. I was told that it would not show up on my bank statement for 10 days. Lisa was very nice throughout the whole conversation."

"I have been using PD Labs for my prescriptions, compounding prescriptions and supplement needs for years. They are always pleasant to talk to and extremely knowledgeable. Being a business owner myself, I know mistakes are bound to happen. It is how the mistakes are handled that is important. After years of using them, a mistake was finally made. When I called to talk with them about it. Alex was genuinely concerned. She immediately apologized and said she would take care of it. She went above and beyond to make sure I had what I needed!! I am so appreciative of Alex! And everyone that works at PD Labs. I recommend them to everyone I can!"