Kroger Pharmacy

"1) 90% of the time they are out of stock. 2) Half the time, they don't have a prescription for the meds that I've gotten 50+ times from them "Are not in the system". 3) I've tried more than a dozen locations, many are worse. The reason I chose this location is they know how to use a credit card machine. Frankford and Midway has employees who don't even know how to USE their cc machines. 4) I never know how many I'm going to get. My prescription is 90 days, 2 refills. Sometimes I'll get 30, sometimes 90, and sometimes 270. I never know, and it's ALWAYS something every time I order. This includes price. Last time I used $30 for 30. Sometimes I'll pay 11 for 90, sometimes $13 for 270. It's never the same. Without the meds I go to the hospital. Never knows if it's in stock = maybe I'll go to the hospital, maybe not."

"Hi everyone! My name is Wali Abdul and I am the Pharmacy Manager of this location for the past 5 months. If anyone has a concern about our service, please contact me at the pharmacy. I will make sure that you leave our store with a five star experience. I spoke to my staff about all the negative feedback that we have recieved on google. We have let go of a few of our technicians that have not been up to par with customer service and we recently installed a Parata robot to assist us with counting medications. Many of our customers have noticed that we are much more efficient with getting medications ready in a timely manner. Our wait times have dropped dramatically and I have made it clear to the staff that the customers always come 1st. Please reach out to me if you have any questions or concerns. I hope that some of the people on these reviews would give us a second chance and if you have been wronged in any way, I want to hear about it so that I can make it right to you. Thank you all for taking the time to read this."

"If you work at Kroger then know that you will encounter different ethnicities and that you have to a diverse person in order to service everyone with respect. Today I was disrespected…. The older YT gentleman that was assisting with the self check out maybe needs a lesson on diversity. My 12 pack sodas did not ring up the sale price.. I asked him for assistance and he told me that brandade they weren’t the same that it didn’t apply. I kindly said all 3 packs had the exact same sign. He says if this wasn’t the case the sales price worked have worked then proceeded to stand there as if I was going to steal the sodas. I said thank you so he could walk away. I paid and walked directly to the customer service desk where DONNA a black lady checked the sales ad and refined me the difference… to add to insult… another customer hi just so happens to be YT all the check out gentlemen a question. You would have thought it was a different person on how attentive he was to her and how he greeted her and walked with her to solve her issue. I did call and speak to a manager about this experience. But I say this to say. Make sure people are right in their hearts beside putting them in front of people…….. Very distasteful to say the least!!!"

"Called the pharmacy about a prescription that I needed for some intense pain I was experiencing. The lady that picked up was super rude, kept interrupting me when I was trying to tell her the info and also went on a tangent about how busy they are (when in reality, if she just stopped talking, I could have provided that info). Looking at my call log, the entire conversation took less than 3 minutes. I get that everybody has rough days, but if I spoke to people the way this lady speaks to patients I would get fired from my job. I ended up calling back later, spoke with another pharmacist named Jamie who actually spoke like a human and was helpful. Based on my conversation with her this place would have a 4-5 star rating. P.s. went to this pharmacy a few months ago for covid-19 vaccine and they didn't monitor patients after administering like they were supposed to"

"The staff at this location is awesome. I had many questions on my new insurance for the pharmacist regarding deductibles and co-payments. She took time to explain everything and did not rush me. All of the staff are very cordial and respectful. Thanks for hiring excellent employees. Keep up the good work."