TNT Golf Car & Motorsports

"These guys are awesome I love there carts that they rent us. Always impressed."

"Good salesman, very informative on the products they sell."

"This is the tale of 2 dealerships, one that goes out of their way to ensure a great customer service and another that is the textbook definition of how to lose customers. First the background.  I purchased a demo Yamaha YDX-Torc from a shop in New York and had it shipped to me in Missouri.  The bikes warranty was transferred to me and had 2 years 11 months remaining on the factory warranty.  When I went to charge the bike the first time I found that the charge port on the battery was broken. Dealer #1 – TNT Caddyshack Golf Cars and Traeder's TNT Yamaha – BUYER BEWARE I took the battery into TNT Caddyshack Golf Cars in Osage Beach Missouri (my local Yamaha Bicycle dealer), and talked to Charlie who runs the place.  The first words out of his mouth were “Where did you buy this”.  Not exactly the helpful attitude I would have expected.  I explained my situation and he took down the information and said he would contact Yamaha and let me know what they said.  I went back in 6 days later to see if he had an update.  He stated that he had talked to them and was waiting on a call back.  I left that day and called Yamaha Customer service to see if there was any information that they needed from me to complete the claim.  Yamaha stated that there had been no contact about my bicycle and that they would be reaching out to TNT Caddyshack to see what need to be done.  3 days later Yamaha contacted me and asked me to reach out to Jason Traeder, the GM at Traeder's TNT Yamaha in Quincy Il that owns the store in Osage Beach Mo.  I reached out to Jason and he stated he would handle the claim for me.  I forwarded all information to him including pictures and waited.  A week later I attempted to reach him via phone and email with no success.  I called back to Yamaha and found that no action had been taken.  To this date, almost a month later I have been unable to reach him for any resolution.  If this is the way that they run the business now, I’m sure Gus is turning over in his grave. Dealer #2 – Gails Powersports – 5 Star Service!  5 Star Staff.  Drive all the way across that state, its worth the trip After my experience with Traeders TNT Yamaha (See Dealer #1) I looked for the next closest Yamaha Bicycle dealer to me.  I found Gails Powersports in Grandview, Missouri about 2.5 hours from me.  I called their service department and explained my situation and to my surprise they said, “of course, we can help you with that”.  I took the drive to Grandview and met with their General Manager Kenny Stallman, explained the situation, he filed the warranty claim while I was there and told me that he would cintact me as soon as he heard something back.  5 days later he let me know that the claim was approved, that the replacement battery was ordered and he would let me know when it came in.  When the battery came in he let me know.  We swapped out the batteries and the entire situation was rectified.  This is how business should be done.  During the whole process I felt like the had my best interest in mind, that they were genuinely invested in  ensuring that I was happy with my Yamaha product.  Words cannot adequately express how much I appreciate everything that Kenny and his staff did for me and they have earned a customer for life."

"Huge shout out to Jason and the entire team! They were a complete pleasure to work with. Everyone was very friendly and took the time to help us find exactly what we wanted. We definitely recommend them! Thanks again for the great service."

"Hit up TNT for some old golf cart parts, fortunately they had exactly what I needed for my motor. I was also able to talk to the service team about additional golf cart information and got some good ideas for my ride. The younger guy behind the counter showed me around the store and showed me several options for rims and tires that I might be able to upgrade to. Due to current times they had a small amount of golf carts and additional Yamaha products on hand but a majority of them had sold tags in them I was surprised to find out that Yamaha made electric bikes"