Tom Thumb Pharmacy,

1000 Keller Pkwy, Keller, TX 76248, United States

"I will not be shopping at this store again. My first curbside pickup experience - Everything that could’ve gone wrong went wrong. My entire order was given to another customer and they left the property. By the time we had them return to the store, I found that most of the items were incorrect, or “subbed” with unreasonable choices. I then had to myself go inside only to find that all of the “out of stock” items were available, and with plenty of reasonable substitutions. An absolute waste of time, with no respect or regard for their customers. Better off going to Kroger across the street."

"Shout out to Tom Thumb Pharmacy Manager, Charles Haynes. I tried to run a prescription through insurance on 12/31/21 and it would not go through Tom Thumb's processing system. This caused the prescription price to go up quite a bit. When I picked it up today, I explained the problem to Charles. He got on their system and was unable to fix it. So he asked how I wanted to handle it and instantly made it right for me. I thought I might have to hassle with them. Nope. Excellent customer service that goes a long way for customer loyalty. Thank you, Charles."

"Christmas eve and I get it. Nobody is happy to work. But when I have paid my dues as an adult working Christmas eve myself and owning several local businesses....I shouldn't expect some teenager and her bag girl to both give me and the nice lady in front of me snark attitudes when we were both being festive and nice to them. I guess WE inconvenience the store with our money and our nice gestures. Maybe next time customers should be thanked for our attitudes and rude demeanor. I'll be going to Kroger for now on. Their deli is much nicer their food is fresher and you don't have to deal with such behavior at the register. At least I never did. The only reason I went to Tom Thumb is for your Sriracha Ketchup. I'll order it online for now on. You guys are losing customers because of your poor management supervision and how these punk kids think they can act towards customers. I'll never shop here after dealing with this multiple times and I will definitely tell anyone I know who has the better groceries and customer service. KROGER! Right across the street. Like I said...I only came to your store for the Sriracha Ketchup. You're customer service is horrible and you quality of the food is as well. The only people who respect the customers are in the deli and butcher shop. Everyone else even the floral dept are rude and ignorant. Oh...even the managers on duty are rude. They hate coming out of their "domain" office to do a western union transfer. So it's not just the cashier kids. It starts from the top. I'll NEVER SHOP THERE AGAIN. And I'll tell everyone I know my reasons if they ask."

"The Tom Thumb Pharmacy here is well organized; they immediately found my records from another Tom Thumb Pharmacy and applied the payment method used at that other Pharmacy without me having to remind them. Once, they didn't have enough medicine to fill my prescription and they immediately called to other nearby Tom Thumb Pharmacies and had a recommendation for another location which could fill my prescription in minutes. The staff is friendly, helpful, professional, and the cost of medications is reasonable. Highly recommended to anyone who needs a basic pharmacy!"

"A clean store everything stocked and organized properly. The store is bright and welcoming. The Keurig cups are cheap compared to other stores."