Ellis & Ellis Inc

"Ellis and Ellis is the most honest, professional car repair business I have ever worked with!!!"

"Ellis has always been very friendly and kind. He gets cars repaired well and for a good price. My father has been going here most of my life and it's easy to see why."

"Despite some of the good reviews. I just called this place and the guy that answered the phone was every rude and dismissive from the start. Doesn’t matter how many years they’ve been in business I wouldn’t want these people working on my vehicle at all after the very short 48 second interaction I had with the guy over the phone. That should say a lot about an employee if all it takes is a few seconds to deter a customer."

"I have gotten an oil change here before and I can attest that the prices cannot be beat. However, in the few times I have tried to get work done after that oil change, I have not been impressed with the customer service. When I call, the person that has answered was not pleasant at all. I stated what was going on with my car and what needed to be looked at and the only response I got back was, "we're booked". There was no offer to schedule further out, no further questions to figure out what is going on with the car to determine how big of a job it would be, and absolutely no pleasantries. I almost thought I called the wrong place because it was the opposite of my first experience. The conversation basically dead-ended and I felt like a burden to even ask if he had availability. If this were a one-time situation, I could understand, but this is the second time I have called to get work done and gotten the same response. My husband has also tried bringing his car here multiple times and has gotten the same experience when he calls. I work in customer service as well and understand there are certain days where being 100% pleasant is very difficult. However, I would rather spend more money, know my car is fixed correctly, and have excellent customer service, than get cheap prices and mediocre service. Customer service is about building relationships and trust with your customers. If this is how you handle all of your customers, I'm surprised you're still in business."