CVS Pharmacy

"One star is being generous! This CVS pharmacy is probably one of the most incompetent pharmacies I have ever been to. Not once, but twice their employees have run my drivers license for Allegra-D and had to re ring it causing the system to reject the sale because it thinks I have already got it for the 15 day cycle that is allowed per person, which in turn basically stops me from getting it until the next 15 day cycle. I get they have to be careful with it because, well, there are some people that ruin it for everyone, but dang it, train your staff on how to ring things up. AND this CVS on my last prescription pick up handed my husband someone else's 2 controlled medications. We walked out with 3 scripts when we paid for my one. I took it back in and handed it to the lead pharmacist and told them they should know it happened. They thanked me and that was it. Tonight, when I had a problem with an employee and asked to speak to a manager I was basically blown off. No wonder the staff is just as incompetent. All the while the staff in the back was talking back and forth in front of customers about someone quitting. Hmmmm, I wonder why?!?!"

"Worst pharmacy in the entirety of Keller. Nothing but problems since I transferred to them. The employees in the pharmacy do not give a crap for anyone or/are willing to help with anything. They make you seem like a liar and like you know nothing, even though I myself work in healthcare with plenty of experience so I should be lax and try to be. They are not people you can cut slack. They have messed up all my script and tried to charge outrageous prices even though I have my insurance and I am covered and should have a 0.00 deductible. Had to call my insurance company and have the lady talk to them to explain this. After that THEY GAVE MY ENTIRE NARCOTIC AND CONTROLLED substance prescriptions (which I need since I tore two ligaments on my knee 2 days ago) to the wrong person and REFUSED to refill it cause “SOMEONE ELSE” had already picked it up. As it is my fault that they messed up. I will be calling the DEA about this place and their entire shady practice."

"I wanted to give a sincere shoutout to Ramiro, Danny, & Isabel for saving the day! I lost my debit card, and traced my last steps to CVS. Thank you to Ramiro for your impeccable memory, and remembering that you saw my card. Thank you Isabel for being patient enough to search everywhere & find my card. Thank you Danny for taking the time to verify my identity & not just let my card go with a random stranger. Thank you all so much! A great team nonetheless!"

"I've had it with this location! The most unprofessional customer service I've EVER received at a pharmacy. No sense of urgency for anyone. My current insurance provider must be getting a huge kickback to only offer CVS to fill prescriptions! Would never recommend under any circumstances this location."