UScellular 1612 East Jackson, Macomb, IL 61455

"Talk to Alex. Was very nice and answered all my questions while I juggled talking to my parents on the phone about options. Ended up going a different route but the staff provided excellent customer service!"

"I'd initially approached the company about buying an overseas data plan but was told it's not worth it and to just get a sim card at the airport. However the network must be unlocked and in order for it be be unlocked, the phone must be paid off. They did however, text me after landing, letting me know I could go online and get an overseas data plan...but the plan has to be set up in the U.S. Total incompetence. Couldn't have less faith in a company. Stay far, far away."

"Been dropping off my US Cellular bill payment here for a long time in their drop box. Have had issues on more than one occasion when the payments are not being processed in a timely manner when they are dropped off three days in advance of the due date. There by creating a late fee because their not processing payments from the drop box in a timely manner. When I contacted the store about this issue, the girl admitted that they may overlook processing payments on a daily basis because they are so short staffed, and only open four hours on Sundays. That's not the customers problem."

"Limited options for products and services. I could not reduce my line from an unlimited data plan without increasing the price of the other line on my plan. (I seriously could not choose to spend any less money! I apparently have to keep paying for unlimited data, even though my phone is paid off.) So they tell me I can't pay any less than $55/month for my line. And then I see a commercial that you can walk into U.S. Cellular and get a new, single line for only $30/month. I'm seriously thinking about switching providers. (Especially if phone companies are gonna be nicer to new customers than they are to ones who have been with them for years.)"

"Worst place ever! Expect you to wait 2 or 3 hours. Restaurants allow you to sign up on your phone to hold a place in line then check in when it is your turn. Everyone goes on weekends, you should adjust your hours and staffing to meet demand. Also, a transaction should not take an hour and half to complete after spending 2 hours in line. Get a better system."