Cracker Barrel Old Country Store

"I was very disappointed in the service with receptionist and the manager. I went twice in the same day to try to eat at the restaurant. Each time they told me the wait would be 40-50 minutes. Never did call me back to tell me table was ready when it was more then half the restaurant was empty. Reception is very unprofessional laughing at other customers on how long the wait would be. Manager is very unprofessional. He told us that there was only 3 servers for the whole day. I wish there was a way I could be paid back for the time that was wasted and gas going to the restaurant."

"I love Cracker Barrel. I was a staple of my childhood for special occasions. This location is struggling. I think they’re understaffed, but the past three times we’ve gone it’s been pretty rough. One time we sat at our table for 18 minutes and then left because no one even came by to take drinks. We went last night at about 5 o’clock thinking it would be less crowded. There were 6 table being used the rest were empty and they still told us there was a 25 minute wait due to staffing issues. After 38 minutes we were taken to our seat. The server was trying really hard, but our meal came out in four different stages. Don’t think we’re going go back anytime soon."

"The host told us it would be an hour wait for a table for 2. He seemed spaced out on something. Never made any type of eye contact. Only looked at you through his braids hanging over his face. We kept checking in with him to see if our name was called. It was two hours before we got seated. Upon entering the dining area, we saw many empty tables available. I asked to speak to a manager, but a manager never came. There was no reason why the wait should have been that long if there were plenty of tables available. We asked our waitress about the wait and she mentioned they have a bunch of kids working there that don't know what they're doing. Upon leaving, the host was still telling people that the wait would be an hour. Why? The dining area was practically empty."

"Extremely disappointed with this Cracker Barrel! We got on the list thru the app and our wait was consistent with the time we were told. This was especially nice for a Sunday morning. We were seated at 11:05 am and at 11:22 I went to request a manager since we had not had a waiter or waitress stop by the table yet. When I got back to the table the waitress, Lasia T., was at the table finally. The manager came over about that same time and I expressed our dissatisfaction about the delay with service. While the manger said he was going to take care of the issue I got the feeling that this was normal operations at this location and that nothing was really going to happen or change. We placed our order for 2 Old Timers Breakfast, one with over easy eggs and one with scrambled eggs. The scrambled eggs had uncooked egg white, bottom right portion of the picture. The over easy eggs had lots of liquid on the plate as well. I didn't eat any of my eggs and my wife only ate part of the over easy. The biscuits and gravy that are included with the breakfast did not come out and we had to ask for them. The server acted like that was extra but brought them out to us. While I do not expect nor want something to be comped when I speak to a manager I thought at a bare minimum the manager would come check on us after our food came out to make sure we were taken care of, but that did not happen either. I expected the waitress (3 Stars on her apron) would have offered an apology when she brought the bill but only said "Happy New Years". The payment process asks for a 0-10 on the taste of the food and I gave it a 1, my wife said I was too generous and it deserved a 0! I normally give any restaurant more than one opportunity because we all have bad days! It is clear from other recent reviews and the lack of management caring that this Cracker Barrel needs a lot of help and will not get another visit from me!"

"Food was okay. Service was terrible, not by our waiter. He was nice, still new but the hostess lady as so rude. This was our first time here, we were unaware we had to wait to check be seated as there is no sign and no one was at the front. We sat down, just for her to move us to a same table on 1 row down. She also made a HUGE deal because we had a baby with us in a stroller. She forcefully wanted us to sit the baby in a high chair. The baby doesnt sit up without assistance so we didn't want one. She kept saying she needed the aisle clear. So we obliged and took the high chair. The baby was uncomfortable so after a while we moved them back to the stroller. And just moved the seat to the side. She came back and rudely removed all extra chairs and moved our stroller with the baby saying we were in the way. Even the table next to us told her she was being extra and that the baby was no bother since the restaurant was practically empty. First and last time at Cracker Barrel. Horrible experience. Rude lady. Included photos showing stroller was not in the way, and the place was empty. Not worth the 55$ spent here."