Firestone Complete Auto Care 4515 North Harlem Avenue, Norridge, IL 60706

"I went in for a noise coming from the front left wheel. Took it in to have them look at it. Never bothered to test drive the car to properly hear the noise. Left there with a guarantee that after $1,365.00 worth of repairs, (Control arm, ball joint, tie rod, and wheel alignment), the noise would be gone. The noise was still there. The car drove no different to me after those repairs. It may have needed that work, but it drove perfectly fine prior to those repairs. My best friend's son is a mechanic. He took my car for a test drive. Figured out it was a broken brake pad clip that cost less than a few dollars. Fixed it. I spent $1,365.00 and two days without my car, only to NOT have the problem fixed by Firestone. It took the kid half an hour to fix the problem and cost me a total of $30, with the tip being the majority of that payment. I will NEVER go to firestone again. I strongly suggest that if you don't want to be upcharged for repairs that your car DOES NOT NEED, and not get the initial problem solved, don't go the the Norridge Firstone."

"Customer Service Representatives are very professional, extremely helpful as well as knowledgeable. Work done on my car was great! No complaints."

"They provided excellent customer service. They did the repairs as requested at a reasonable price and my car was ready in a short period of time. The staff were all polite, friendly and professional. Overall, a good experience."

"I have been using Firestone for years now and I will highly recommend them for their tire services. From new tires from patch fixing to alignment and tire rotation (which can come out free if you get your tires there). Love how they have been able to squeeze me into a patch fix and been able to get me back on the road. Thank you Firestone!"

"I hit a pothole and it tore the sidewalk of my tire. I had my car towed here at 10pm and dropped the key in the box. They open at 7, and I had my estimate by 7:45. They had to order my tire, complete my alignment and they said it would be done by the end of the day. They were done by 10:30. They made a huge inconvenience bearable!"