Visual Comfort

"Was surprisingly spacious and the parking lot is quite big. It looks classy and modern inside the building."

"Horrible customer service. I ordered $2K worth of lights that were "Halle Medium"Tand loved them. I decided to order the matching post light called from the same collection, "Halle Medium" When I got the post light it was 3 times the size. It should have been called the XXL compared to what I got originally. They misnamed something as "Medium". When I wanted to return it, first of all it takes forever for a response, then they make demands like taking 8 pictures of the item and the box. Then they charged me for return shipping(with no option to ship back yourself) and a 15% restocking fee which was almost $180!! Even though they misled me by the name as to the size. I contacted them and asked them to remove the restock fee since it was their fault and they came back with telling me that they gave me discounted return shipping. They claimed it would have cost $170 to ship it back and only charged me $10. I checked with my Fed Ex account and no surprise it cost $10. They lie! Horrible return policy and lousy customer service. STAY AWAY!!!"

"My decorator bought us some lights during our remodel and it turned out they would not work. They refused to refund (even with a restocking fee) since past 30 days. Would not recommend them nor our decorator."

"Bought a Visual Comfort chandelier for a certain space and it turned out to be just short of what I needed. They would not help with any modification to make it work since it was already shipped. Very unhelpful and very disappointing. They will not return it and now I am stuck with an expensive light fixture. I will not recommend this company to any of my friends or colleagues."

"I have a design company that supplies small hotels and custom residential. Visual Comfort kicked me out because I didn't order a minimum of $5,000/year. So basically...kicking a small business to the curb. So instead, I can order from Chinese companies all day long--rather than use an American company. Shame on you, Visual Comfort. I have about a few thousand dollards in unsold VC merchandise of yours in my storage, I now get to grit my teeth and curse you under my breath whenever I see one of your boxes. Don't be a nasty company...change your policy."