Burger King

"About a year or so ago they had a whole different staff and the service was insanely horrible. There was always a long wait and the food was always COLD and tasted like it been sitting there all day. FAST forward to present time. The new staff has completely changed the place. The food is always fresh and warm. Considering the amount of customers, the wait isn’t so bad. Huge kudos to the new management and staff!"

"Very clean and helpful! Food was perfect not sloppyy. Definitely coming back!"

"Came in for a fast service. Got a fast service and a friendly staff double the win. My food was delicious and freshly made. Hot and just the way I like it. No issues. Cashier was friendly and polite."

"Very bad service. 12d April , 2023. 19:00. Take in. Two meals. No napkins, no ketchup, people was upset cause i was asking for complements to my order. I asked no ice I got ice. I asked no onion I got onion. Anyway…. Attention BK. This is my last time here."

"The dining area is kept very clean, and they make the food while you wait. But man are these ladies RUDE & UNFRIENDLY! There is NO sense of customer service whatsoever..from hourly associates to Management- they are ALL terribly rude. None of them are very fluent in the English language and none of them are up to speed as far as the app is concerned, meaning they can't answer questions nor do they know the most basic of technicalities when it comes to using an offer. The cashier said I could use an offer code AND a reward, however when she put in the offer code my reward disappeared and she full on shrugged her shoulders and expected me to be okay with losing 400+ points!! Whatttt is that madness? I told her absolutely NOT will she just shrug her shoulders and told me "well the item is free"..um no ma'am, the item is NOT free, I pay money each time I come and EARN those reward points by spending MY MONEY. In no way is it "free". Anyway, the manager came and the cashier had to explain the transaction in Spanish because she could not understand me speaking English. Again, another shrug of the shoulders. Needless to say I contacted Corporate because I will NOT accept poor customer service wherever I decide to spend my money. Period. Also, I experienced awful sickness feeling that evening after consuming half of a Whopper. Was it the lettuce? Who knows, its been linked to listeria so I'm not sure what the deal was. They also HATE to let anyone use the restroom. They have one of the customer bathrooms LOCKED only for their use and the other customer restroom is LOCKED as well and you need to ask if you can use the restroom..in which they get very frustrated about having to walk around the counter and entering the code on the door. They have since put a "restroom out of order" sign on the counter so as not to bother them. This is not legal in the State of Illinois, wherever food is sold and consumed there must be a restroom available. Just an overall horrible experience."