Potbelly Sandwich shop in Northbrook

"Always great service and food. They are always super friendly and helpful here. Many times I order online and everything is ready on time. The food is always first rate at Potbelly. The meat and toppings are always fresh. The sandwich is toasted just right. It's a cool atmosphere inside with the decor. There is plenty of seating. I will continue to go here. Bicycling: There is a trail that runs along Waukegan and also Willow Road. They also have outdoor seating which is nice."

"Horrible service from top to bottom! An employee argue with a customer after the customer waiting for over ten minutes in the line. The weekend manager also has really bad time management to operate the store. The entire team focuses solely on catering order and not able to provide the correct estimate of wait time and ignore a line of 10+ people waiting in line. At the end all 10+ people leave the store without ordering anything."

"they are always quick to make our meals. it's really easy to order in the app and get points towards free meals or treats. the ingredients are always very fresh looking and tasting. my kids love Potbellys!"

"This is one of the most disorganized, unprofessional potbellies I've ever been to... The workers on the cash register, as well as the worker making shakes, seem to be completely clueless... The employee making the shakes, dropped ice cream and milk on the floor several times... In addition, the cashier, forgot to enter the correct items that were purchased, not to mention did not provide receipts to the customers. I would highly suggest that a manager start working on the weekends and make sure that employees get more training. I live in the area so I'm very disappointed as you can tell. Ps. The cashier in the picture is not the cashier I'm referring to, he took over obviously because the other guy couldn't seem to do his job."

"I easily parked the car in the parking lot in front of the restaurant. When you enter the hall, to the right is the place where you order and deliver food. You must go to this section to order and get food. To the left of the hall are tables and chairs. There are also tables outside. The bathroom and floor of the hall and tables were very clean. The #food was normal as well"