Mr.Cow 348 Orland Square Drive, Orland Park, IL 60462

"After reading the reviews that other people have left, I wish I didn’t have to agree with how horrible the customer service was. I was disgusted by seeing the girl who was about to make my food chewing and eating food right as she started making my food especially when I observed that no one obviously taught her how to chew with her mouth shut. Another employee sat his phone and AirPods down on the counter, while other people were in line, waiting to be having their order taken. Not to mention how disgusting and unsanitary AirPods are, but to put them down in an area where you could be making someone’s food is just disgusting. When that gentleman finally took the other customers orders, the other two employees were arguing about who is going to make the next order and they were doing that right in front of me which is completely unprofessional and I felt like a complete inconvenience to them for them to do their job. If you can’t afford to get good people working for you, then you shouldn’t be in business to begin with, and if you keep having these type of people , waiting on your customers you won’t be in business. It makes me sad because I support LOTS of local Asian businesses. The food was good that’s all you you have going for you. I tried to call to report this experience, and, of course, never was able to speak with anyone."

"Food was good, but I can literally not explain how bad the customer service was. I understand the kid is in high school… but I had to ask him if he could get off his phone to take my order after I had been standing there a few minutes. asked him a couple questions about the menu and he just shrugged. Once I got my order it was wrong and he just shrugged again and that was the end of it. I’m not gonna argue with a 15 year old over some food, but I’ll never spend my money there again. I totally understand mix ups, but being blatantly rude to customers is just ridiculous."

"Customer service was fine but I got sick from eating the food. They have self served sauces and I’m pretty sure the bottles aren’t frequently cleaned properly. So far I’ve been sick for almost 4 days. Very unsanitary, they need to do better."

"Today September 20, 2023 I visited my favorite location at Orland Park Mall. I usually have a pretty good experience but today was drastically different. The customer service from the shift today at approximately 2pm was very unprofessional and they all seemed to be irate. The first red flag was the response from Monique the shift cashier. After inquiring about the new menu item “Garlic Parmesan Fries” she replied “I don’t know, I just got here.” I could tell she was unfriendly however I still chuckled and kept a pretty positive disposition. My next encounter was with another employee who claimed her name was Ashley. After I received my food order and walked to a different food vendor for a different order, Ashley followed me. Ashley began to ask, “what did you say?”. I was completely confused by her question but she repeated it several times after, until I realized she was attempting to start a confrontation about what she ASSUMED she heard me say. I believe when I asked her about my lemonade she became upset with me. I still have no clue what she thought I said about her or her co workers or why she picked a fight with me! My husband hearing the discourse came into the mall with our son, completely confused as we were on the phone the entire time. Nothing negative was said from my mouth. We asked for a manager on duty. There was no manager to speak to and the employee Ashley, exclaimed she wanted to fight me out back. Ive contacted corporate and the malls management. I also made a report with the mall security. If you happen to be traveling to the Orland location please be on the lookout for rude service and ready to fight employees."

"I waited over 15 minutes with no customers before me. Lady was taking her sweet time. I get it was closing shift, but still. Potato one still had raw batter and no, it wasn’t the cheese. They were nice but chatty. Food is usually good tho, hope this was just a one time thing."