Allgauer's on the Riverfront

"My family has been going to allgauers for near a decade now, the food was usually very good, however this year the restaurant has taken a turn for the worse, much worse. We booked a private room for 4-5 hours. The minimum on the room is 20 , originally we had 21, but for various reasons ended up only having 19, but still had to pay the minimum - I understand this and have no problem paying for the extra food that was ordered we expected to be able to get it wrapped to go in this case. When we arrived the shrimp platter looked like it was half eaten or they really have cheaper out on the service (1st warning sign) Then the food was out with sternos for barely 90 minutes and the staff started taking it to the back, (near full trays of food -2nd warning sign) we asked for some boxes to pack up some the leftovers for the meals which we were paying for, but had a last minute cancellation. The staff said they didn’t have any to-go containers for the food but would leave the room temperature desserts out - seriously we paid for a 4+ hour hot buffet. We had the room for another 3 hours we were not sure why they were rushing us in this manner. Then they took all the dishes and flatware - while people were still hungry and all the food we paid for was wasted. After another half hour the service was a ghost town - we had to go to the hotel to ask for service - very strange (3rd strike). I haven’t seen service this bad since Covid and employees were scarce (in general). With no one to refill drinks or food to eat we ended up leaving well over an hour before the end of our reservation. Wish I had a chance to tell you more about the food but it disappeared before we could really get a chance to eat it. Service has gone way down since last year - I don’t think that they will make it much longer if this trend continues.:("

"Still riding out my contract because after the most unprofessional and uncomfortable experience, I refuse to continue to receive my treatments from the Bloomingdale Illinois location. U are pressured to write a review right after your first visit. Then, if they accidentally give up your appointment to someone else, you are turned away even tho u have an appointment and took time off work to be there. There's so much more, but I'll stop there. Milan has been the worst laser hair removal experience I've had. I have been getting laser since I was 15, I'm 34 years old now. I am waiting for my contract to end so I can go see a respectful, honorable location that cares about the service and customer. This place is only after money review and body's"

"Extremely frustrated with the restaurant and service. we made reservations for Thanksgiving several days back. we were told we have until November 20th to cancel. Although they already charge my credit card Approximately $500. we have a cancer patient in the family and I broke my foot. I have left 4 messages to try to cancel a reservation and I cannot get a live person to save my life. I have left 4 messages over the last week and have not gotten a one phone call. today is the deadline to cancel reservations yet I cannot get a single person to acknowledge any of my phone calls or call me back. terrible way to do business, so very, very disappointed. I guess tomorrow, the next thing is a call to a higher level And also my credit card company to dispute these charges. It is extremely upsetting to have to go through all of this, just as simply cancel a reservation. not good for business at all, very, very disappointed."

"From the moment we contacted the organizers to the moment we walked in the door, this was a full service place! I was celebrating a milestone birthday. The menus were beautifully made and designed with efficiency of ordering in mind. From the moment we arrived, the staff was ready to move us in doors due the rain and proceeded to rearrange the tables to accommodate the party size and bringing extras to taking care of everyone’s food and drink orders. The only regret is not sitting on a cozy and intimate patio due to weather which is of course out of everyone’s control. Everything was taken care of and with such speed. The drinks, the food, the presentation. And all was delicious. You guys are the best!"

"We came here for the Mother's Day brunch buffet. It's our first time eating in this restaurant. Upon arrival, our party was seated promptly at the time of the reservation. Once seated, I immediately liked the classic ambiance overlooking a beautiful river and pond. Food was well prepared, fresh, and tasted good. I noticed that the staff were very good at refilling the buffet table even when it's close to the end of the service time. However, for the price, I was expecting more at the food offering. The service, on the other hand, exceeded my expectations. Our waitress was very nice and attentive to refill our coffee, soda, and mimosas. All of us had a great time."