Macy's

"Handbag associate was amazing saturday morning. Pleasant and I was pleased with my purchase!"

"Staff very helpful and friendly. Associates went out of their way to direct me to where I needed to go. They made small talk with me as I walked out of the store. Each department I passed made friendly comments. Parking was a nightmare. They need better signs on the roads leading up to the store; excellent signs when leaving to direct which way to go."

"The store has a great variety of options in each product line. Items are generally of higher quality. The store offers a multitude of coupons, however none of the coupons are ever valid on any of the products because the coupons are not valid on name brands."

"During the Christmas season, the store offers great deals on many items including children's favorite toys. For example, you can buy Lego set with a 15% discount. Additionally, if you're looking for quality furniture, Macys has a good selection of kitchen tables and sofas."

"I rarely leave reviews, but Macy's certainly deserves this review. I shop from Macy's once in a while. And today I had the worst shopping experience of my life. I got 2 t-shirts for my wife that was on sale. When my wife tried them at home, we realized that they do not fit. We went to store to replace them, but a manager (at West County Mall Macy's ) name Francie or something tells me that this was a final sale and cannot let me replace it. The t-shirts together cost about $10. I objected saying nowhere it says it cant be return, she referred me to the receipt for the hidden text on the receipt indicating a no return policy on final sales. This was stupid. Nobody reads the receipt details. I really don't care about the $10 but the customer experience and the managers behaviors' was so bad I had to call their customer service number. I called, after 5 minutes, somebody answered. I told them that I want to make a complain, after few minutes they said they will transfer me to a manager. After waiting 10 minutes somebody (who is not a manager) in the credit department responded. He said he can help me, ask me simple verification questions and putting me on waits. After 30 minutes of talking on the phone, he said okay I will transfer your complain to the department. I said you have not asked me about what was wrong yet, he said he filled out a general complain form. It was basically useless. For a $10 t-shirt I spent 30 minutes on the phone, driving 20 miles to and from Macy's. I think this was the first time ever, I had issues returning anything ever. Macy's just have the worst customer service. Just use Amazon or any other online stores or other local stores that are known to treat their customers better. Macys' with their inflated prices and worst customer service is not worth your time. Your money is better spend elsewhere."