Finish Line 1600 Mid Rivers Mall, St. Peters, MO 63376

"This used to be my favorite location. I went here to get some shoes for my daughter to work out in. Man, they've gone downhill and have fallen hard. The counters was covered with so much stuff there was barely room for customers. I went there this past Saturday and there were 4 people on the floor. However, I STILL had to ask for assistance. Then the girl came back again to ask me for the size shoe I needed after confirming the first time. Lastly, there were 3 people behind the counter and I was just standing there until I FINALLY asked if anyone was checking out customers. Only then did the guy check me out. If I didn't have a preference for the points, I would have left those shoes there and went elsewhere. I'll probably not go to this location again."

"Prices are pretty good selection is not. Staff is helpful and prompt to answer questions there just isnt enough selection to warrent more stars. Its a great store but nothing to stand out to look at for choice."

"I went to the St Peters location inside the mall to get some insoles for work. Mattie was awesome and help me find exactly what I needed. She listened to me bad worked with me to find the perfect insole for my new job that has me walking around 8 to 9 miles a day. She even explained the warranty process to me. If you are looking for a great place to buy shoes or insoles and are looking for someone who is truly dedicated to helping you instead of just making a commission go see Mattie at finish line in St. Peters. Mattie truly cares about the customer abd the customers experience."

"I’m giving one star, only because I don’t want to shame the entire staff. Never in my life have I received such POOR customer service from a person claiming to be “the store manager”. Alex, was very arrogant, did not explain nor give me any options on an return. When you call the store and he answers the phone he never gives his name upon answering. This is the example you are giving ur staff, I will take my hard earned money elsewhere..... with so much competition in retail, you’d think you could still walk in a store and get RESPECT!!!!!!!!"

"The only reason I’m giving one star is because the representative that helped me was kind before he had to bring his rude manager out. I was doing a return which requires for a manager to issue the return. No problem. The manager comes out, completely the opposite attitude of the nice kid that greeted me. Doesn’t make eye contact, speaks in a low, annoyed tone, no greeting. “Name, address, zip code, sign here” were the only words he spoke to me. Has customer service become something no one cares about anymore? I’ve been in customer service for many years, and I am so frustrated at how I come into someone’s establishment and they act annoyed that I’m there. I am always polite, but I am tired of feeling like a burden. This is ridiculous. The manager definitely needs to be retrained in his department because it’s pretty sad if a younger, lower tier representative acts with more couth than the MANAGER does. I will never come back to this store due to his lack of manners. I wish I knew his name, but his tag was turned around. So if you see a manager who is a tall, white, late twenties looking fellow you should turn the other way and go to foot locker where you’ll be treated much better by management."