Portillo's Elmhurst

"The hot dogs are not Vienna or the beef sandwich. They use neon green relish instead of natural color relish. The fries had to be remade because they were old. Then the guy cooking the fries put the old fries in with the fresh fries then scooped all the fries that were sitting in the holding tray with his bare hand and then wiped them on his dirty pants then touched the fries again with the same hand to serve the fries and then wiped him on his pants again"

"I went for take out. I had the Cod fish sandwich of which I order all the time. But, once I got my food home I was disappointed this time. The fish was hard as burnt. I was tired and so I did not return to the location. I guess they can't get it right every time. Oh well. I will know the next time to look at the food before I drive off."

"As always, Portillos does disappoint when it comes to food. Italian beef sandwich was served and it was goooood. Elmhurst location is pretty big and it can get crowded really fast. Shopping center is down the road from it."

"Constantly have problems with this location. How they have a 4.5 rating is beyond me. Today was the last time I will go here, I felt rushed when ordering, but then I sat in the drive thru for almost 20 mins. They kept giving the cars behind me their orders before mine (combo/hamburge/ 2 cheese fries/LG coke) When I finally got my order the kid never added my cokes, when I said something the kid at the window was telling me I'd have to pay for them since he didn't put them on my order, didn't feel like waiting another 10 mins so I went home. Get home and the food is OK, beef wasn't piping hot, fries were hot, burger was over cooked and dry, The cheese sauce has some sort of foreign plastic object in it, immediately lost my appetite and so did my son, extremely disgusting and will be calling the store and district manager tomorrow"