Potbelly

"If I could give 0 stars I would. This is the one and only time I’ve ever left a review. I came in and ordered my BLT with no tomato. They not only repeated back to me no tomato but I said it twice. They all giggled and whispered behind the counter making me feel weird. It was like a group of bullies. Only to come home to extra tomatos on my sandwhich. I have social anxiety already, I was having a bad day and for some reason they thought it would be funny to pick on me. I went back a handful of times because I really do enjoy Potbelly’s but every time the customer service is worse than ever imaginable. Being made fun of by all the employees is a weird experience. Kindness goes a long way."

"I've been coming to this store for over a year now and the place has really gone downhill over the last couple months. They're always out of everything, the customer service is nonexistent, and they're always understaffed in the morning. I can't even come in for lunch anymore because it takes too long to get my food and I don't have enough time for my lunch break to eat it"

"Just now seeing all these horrible reviews or I would have never ordered here! First Issue -Placed an order on the app. -Arrived 15 min later with nobody in front of me. -By the time they finished my sandwich is was 10 minutes and 4 cars were behind me at that point. -What's the point of ordering ahead and wasting time on an app when it actually takes longer than just ordering in store??? Second issue Ordererd and paid for a wreck sandwich, received Turkey only with half of the typical condiments missing and the kids absolutely hate. Not only was the sandwich that I paid for in the garbage, but I had to leave the house again to purchase another meal somewhere else. Never again"

"I went through drive thru and ordered Italian sandwich, chips and strawberry shake. Got a very hot, greasy toasted ham, I think there was a slice of bologna, nothing else….no chips, strawberry shake was fine. We didn’t bother to call and complain, we just won’t return to Glen Ellyn Potbelly. We like the one in Danada…they have never messed up our order."

"After ordering online for pickup, and arriving home with my order I discovered my sandwiches were not what I ordered. No big deal I called to let them know and asked them to remake them. I thought it was a bit odd that they wanted the sandwiches back, but that’s fine. What I didn’t expect was to have the sandwiches picked through in front of me and then get argued with that only one sandwich was wrong. After all that I still had to wait for them to get made. When I got back home, the subs were right, but the toppings weren’t! Ridiculous! This place is too expensive for this kind of service. I won’t be returning."