Chipotle Mexican Grill

"This location is a hit or miss for sure. My partner and I stopped going here about 2 months ago and started to go to the one in Wheaton. The inconsistency was becoming way too often(almost every time there was something wrong with our order) that it is worth the extra minutes to drive to Wheaton."

"I’m a huge fan of Chipotle, order from there all the time. But the Chipotle in Glen Ellyn has really gone downhill post Covid. I got in the habit of ordering online from there but 90% of the time my food isn’t ready at the promised time. Now I add 10-15 minutes and guess what, it’s still not ready. Tonight I showed up 10 minutes past the promised time and they hadn’t even started making my food yet because they’re helping walk-ins. When I point out to the cashier my foods not ready she says they’re making it now. I then proceeded to watch them bypass my now 30 minute old order to keep helping people who just walked in. Which after complaining a 2nd time they finally started to make. What’s the point of ordering online if your order isn’t made until everyone else? If that’s not the case they have one person making food and 6 others getting ready for close 2-3 hours early. This store is run by a bunch of teenagers who are far more concerned with closing and going home than helping customers (evidenced by all the chairs being put up an hour before close). Of course after having to complain twice to get them to even make my food I find about 3 pieces of meat in my quesadillas."

"I’ve been going to this location for years simply because it’s been close to my house. Tonight might have been the last straw. Almost every time I order to go, the food is not ready on time. Fine. I get it. It’s busy and they may be short staffed. I can forgive 5-10 minutes. But tonight we were in a hurry and had an order for pickup at 6:10. I’m writing this literally sitting in the dining room still waiting for our order at 6:50 PM. 40 minutes late is unacceptable. Unfortunately, the delays are a regular occurrence here, and are often accompanied by missing (or totally lacking) ingredients. Really upsetting for a $50 meal. I will say the woman running To Go tonight was very friendly which, also unfortunately, is a rarity for this location. I’ll gladly travel the extra 10 minutes from now on to go to the other location nearby. EDIT: they directed me to their app. I filled out the information and it simply said, “your order was delivered on time.” Uhhh. No it wasn’t. What a joke."

"How incoherent do you have to be when someone politely asks tell you that for forgot the rice(the main ingredient I your company's bowl meal) that you have to call a manager over to be told the same thing Only for you to then check that you actually forgot the rice then put the rice on top instead of remaking it.."