Charleys Cheesesteaks and Wings 111 North Larkin Avenue, Joliet, IL 60435

"Ordered 20 wings with four flavors. Everything was all thrown about in the boxes can’t even tell what flavors are what. Missing the sauces that I paid for on the side. Talked to the woman who answered the phone who proceeded to tell me that one of the flavors I ordered (Thai chili) is “discontinued, I think” so they just gave me a different flavor instead. I have gotten this wing flavor at another store so not sure what the issue is. Either way I asked them why they didn’t communicate with me and ASK me what flavor I would like instead of just throwing whatever they want to in there. Without saying anything she put the phone down and then the supposed GM picked it up and I had to re-explain it all over again to which he responded that “corporate” told them to use Korean BBQ instead because it’s “basically the same thing.” (Which it’s definitely not.) Anyways he did offer to replace the order at the end of the conversation but I won’t be going back there because of the way they attempted to handle this problem. Spent almost $40 and they can’t get the order right and my family doesn’t get to eat what they thought they would be having."

"Great place but I like my wings saucy and they charge extra for a small cup of sauce. So it’s a bummer. They also don’t seem to answer the phone. I have called 3 different times wondering if they could make my wings saucy and no answer. I just give up now. On the plus side, you can’t get 20 wings for under $20 anywhere unless its boneless. So $16 total for 20 wings is a steal in this day and age."

"Food is always good here. Fresh ingredients and prepared fresh. Food arrives hot. Although there is indoor seating, the restaurant will only seat approximately 14 individuals. But the service that I've experienced the last three times I've visited has been very pleasurable with the staff being friendly each time."

"This was such a great addition to the area. The service is great. Fast and friendly. The food was great, not a single complaint. Will be back many times. There is also a rewards program which I will be signing up for!"