Subway 400 South 8th Street, West Dundee, IL 60118

"This was absolutely ridiculous. I went in for dinner and asked for itailian herb bread, I didn’t pay attention to what he grabbed and after one had been made i noticed it and asked him to switch the bread. He sat there arguing with me asking me “what you just want me to throw the bread in the trash?” I tried to calm it down and told him it’s just a mistake it happens maybe you didn’t hear me right but it’s just bread. I said maybe we should just go if you’re going to argue and he then told me to just leave. Idk if this guy was just having a bad day but this was UNACCEPTABLE. Have some decency with someone trying to be kind and just recognize a simple error. OVER BREAD. sad. Sad. Sad. Never again."

"App says orders need to be placed by 9:30 I had mine placed at 9:25 the site, app,sign, and hours on the door all say close at 10. My order said it was recieved and will be done by 9:45 I get there at 9:30 as I'm right around the corner and the doors are locked. The employee inside motioned for me to go so I put my phone up to the door with the order receipt. He came to the door confirmed it was the right address but said no he's closing early anyway and didn't have my order. It was just 2 sandwiches which shouldn't be hard to make I've worked in kitchen for years. Looking at my order on the app when I left he marked it as picked up which is not the case now I am out almost 40$ and have to cook late at night after getting off work. The employee was the larger Latino man is who I had the interaction with he was very rude and often closes the store up to an hour early avoid this location."

"Stopped in to pick up sandwiches for everyone helping pack up a house. All sandwiches made as ordered and staff was friendly and helpful with all my questions."

"I’ve been going to Subway for years. I always order the Italian BMT or just the ultimate BMT. My wife does not like him so I substitute the ham for turkey. This place wanted to charge me two dollars more to do that then coming here for years. They’ve never done this before. Terrible service."

"Picked up a tuna sandwich today, Monday, day after Christmas and the container holding the tuna was less than half filled. I asked if it was from Saturday and he said no but it was only 12:30 and this Subway is not. Very busy. They were closed on Sunday and besides the tuna not tasting right, the bread was stale."