Potbelly,

392 S Randall Rd, South Elgin, IL 60177, United States

"I enjoy Potbelly. No matter where I go, it tastes the same. Until my experience at this location. My sandwich, cookies as well as the service was dry and stale. I hadn’t eaten all day and I was ready for it. I asked if the cookies were fresh and was told that they were so I left, ate my sandwich which was dry (ordered everything on it) but was too tired to drive back for a remake. Then I got to my cookies and they were old, dry and stale. I drove back tired. When the manager came out to issue my refund, instead of an apology I received an admonishment as if I was lying. I couldn’t believe it. Do better. I won’t ever go to this location again."

"Potbelly workers on Monday march 20 were absolutely amazing. They greeted me and prepared my food fresh and hot. Great experience"

"Enjoyed our first visit to Potbelly's since before the pandemic. Excellent service. Every employee double-checked our preferences on our food. So it was exactly as ordered. Good sandwiches with several choices for vegetarians. We appreciated that the price is discounted if you don't have meat, such as on the mediterranean. I'd forgotten how thick the bread is, so the sandwich seemed a little dry. Next time I'll have them add more toppings. Seating area was clean. Also one of two trash bins included place to recycle bottles or cans, which was a nice surprise."

"Ordered a simple bowl of chili and requested for and paid for cheddar cheese. Received my order and didn't receive any cheese at all. When I called to advise of my order I was told to contact door dash for refund. Wow, what great customer service for an error that was made at your own store! Now I get to eat chili without any cheese, thanks so much potbelly for the inaccurate order!"

"Clean sandwich franchise that serves good food. Always friendly and clean. Kids will get a big sandwich and eat half and bring the other half to school. Shakes are pretty good. Brownie cookies are our favorite here. This is across from Panda in front of Best Buy. Daughter testimonial: Their food is good and the place is clean."