Forever 21,

2270 Northbrook Court, Northbrook, IL 60062

"Dropped in to get 2 hats that were 1/2 priced due to end of season. Was charged for more items than I purchased and didn’t notice until the next day. Called & the manager told me to come in and she would take care of it which she did after having to drive 1/2 hr there & back. I would recommend they have the cashiers count the items to ensure accuracy."

"Bought a pair of cargo pants here. Along with some other clothes and I’ve only worn the pants 4 times and there’s a whole in the bottom. Also the other paid I bought the seams are starting to come undone. Not very good quality."

"Look, i haven't been to forever 21 in a long time and I went with my friend yesterday to get clothes. I ended up getting a pair of jeans and a yellow cardigan. On the sale isle there were two workers who were in the sale section as well hanging up stuff like normal. The thing that made me really uncomfortable is that they kept staring at me and just like staring. I didn't thing much about it until we checked out. While the cashier was putting the clothes in the bag, she whispered to the cashier something that honestly left me shocked. She leaned and said " i think it's a transgender." Yeah. I heard it with my own ears, because i was the only one there while my freind was looking at the accessories. I am gender fluid but I was wear skinny jeans and a over sizes shirt but I don't think that i was appropriate to say that while working honestly, and infront of a costumer. I thought that it was so rude to say that and I'm honestly not coming back. But the clothes was okay."

"Not impressed with recent clothing offerings, though I'm sure not the targeted market customer. Quality in many items is lacking, but the prices remain low for teens and young adults. Plus sizes don't get in on the sales which is not fair to me."

"I placed an order online after being informed I could return in store. When I went to return, they were unable to put it back on the card I paid with because I paid through paypal, they claimed. However, no where when placing the order was I informed of this. Now I have to spend my store credit there and do it all again...worst return experience ever"