Firestone Complete Auto Care 801 North Barrington Road, Hoffman Estates, IL 60169

"We ran off the road in our Tesla Y to avoid an accident in a snow storm. We wanted to be sure our alignment was okay before driving another 7 hours. Jim was quick, knowledgeable, and personable. He let us know that the alignment wasn't off enough to to warrant an alignment."

"I brought my vehicle in for a wheel alignment on 02/09/2024 just after 2pm. At 2:45 I got a call that my truck was ready to pick up. I made my way back to Firestone at 3:45. I went inside, pleasantly surprised at the speed of service. I got a wheel alignment. I paid, grabbed my key and walked out to find my truck running. I got in the truck thinking maybe the gentleman who took my payment was being nice and remote started the truck for me? But when I got inside, it did not prompt me to push the ignition button to start which means it was fully on. Unlocked. For an hour since they called to let me know it was ready. Any body could have driven off with my truck. I went inside and spoke to the individual who took my payment and he spoke with the tech who worked on my vehicle. Nobody took responsibility and they denied leaving it running while unlocked. Mistakes happen and I understand that but not taking ownership is unacceptable. I was told "we didn't touch it I don't know what to say". Zero accountability. Will not return"

"There is a manager that works there that knows his cars and we always talk about Camaros as I have a newer one. He is friendly and knowledgeable. He always offers to take a look at my car and lets me know what I can do to promote performance in my vehicle. I appreciate everything that they do and how they make me feel comfortable while they do the service on my car."

"I took my car here after it became nearly underivable a day after taking it into the Hanover Park location and having my issues ignored there. Celeste and Jim took good care of me here and explained everything that was happening. Firestone almost lost me as a customer altogether but I'll be returning to this location instead now."

"woke up Christmas eve with a flat tire on my 4runner :( looked like a nail found it's way into the tire tread. We had planned on a lot of driving that day so I was concerned about getting stranded. Chkd the internet to find someone to fix the flat. There was FIRESTONE to save the day, the only one open in my area. Jim said," we are busy but come on in , we'll get you fixed up!" And they did! Courteous, professional, friendly, after an hour and a $30 repair I departed feeling confident we would make our Christmas eve journey without incident. Thanks and Happy holidays to JIM and the Firestone crew!"