Fareway Meat and Grocery 540 Pritchard Drive, Geneseo, IL 61254

"Very clean well lit store. Staff very friendly and helpful. Amazing selection of items."

"Staff has changed not like it used to be. Little pricier then other stores. Was not able to get the items i needed and have gotten from there before in meat department."

"I love all Fareway stores. It's always my first choice if I'm near one. Their young employees are always friendly and helpful."

"Moved from Geneseo to Rockford a couple yrs ago and just stopped to stock- up on meat. Really miss this store and loved all the new improvements you have made. Beautiful store!!"

"Management cannot be trusted to give safe meat to customers. This is a "fool me twice" situation and the managers have to be well aware of the rancid meat being given out. This all happened in the last week and a half or so. I had a pick up order and the ground beef was packaged incorrectly and one of steaks was rotten. One steak was good the other was rancid. Besides the discoloration and the sliminess of the rancid steak, the smell was an OBVIOUS give away that the steak was beyond expired. I called the store and talked to the manager, Justin, wanting a refund on the rotten steak. He said he would replace the entire order due to everything being packaged wrong anyway and giving rotten meat to customers is unacceptable. He said it was his last day there as he will be transferring to the LeClaire location in Iowa. If I wanted a refund I would have to drive all the way to Geneseo despite it being an online card purchase order. I am pretty far from Geneseo and Justin seemed to really want to take care of the situation as he said what happened was unacceptable. Justin said he would send me and email and ill be able to get the order replaced instead of us driving all the way there for a refund.. I would say that was a nice thing for fareway to do for customers, if they didn't give rotten meat again, however the e-mail never came. Days later I called to see if Justin left any info for the other managers so I can get the order because I never got the email. I talked the the manager, Dan, who had no Idea about what had happened. So there was no communication between staff. I mentioned what happened and that we had wanted a refund on the steak but Justin was going to replace the order due to the rotten meat. Dan had not talked to Justin and he told me Justin is on Vacation in Florida now. I explained the situation and instead of a refund he told me he'd honor what Justin said and redo the order although he didn't seem to happy about it. Dan was not very friendly and seemed just annoyed to be talking with me but Justin had been very nice. So this past Friday I get the order. It was packaged incorrectly again but oh well not a big deal. That is just a minor annoyance. We went to grill the steaks and guess what!? BOTH STEAKS ARE RANCID!!!!!!!!!! We have two different cuts of steak and both are rotten. The moment we unwrapped the paper we get hit with the putrid rotting smell. Worse then before making us gag immediately. The obvious deep discoloration, texture and sliminess of these steaks again, should have been a dead give away to staff that these are ROTTEN!! The smell is so bad with these steaks that I do not know how the staff are not gagging packing these. But I guess if they are just giving rotten meat to people all day they might be nose blind to the rancid smells! How else are you giving people putrid smelling meat? There is also no reason why management shouldn't be looking at the meat and making sure the meat isn't spoiling. There is NO REASON to be giving customers ROTTEN MEAT! We are scared to eat any of the ground beef we froze. Fareway's "own recipe" ground beef is ground by fareway at location. They are giving people rotten cuts of meat so I think it's a safe guess to assume they are also grinding up rotten cuts of meat for their ground beef too. I cannot trust the meat counter at this location anymore. It is NOT SAFE! Please check your meat here! You cannot trust management or employees to give you safe meat. The last thing you need is for your family to get sick because faraway doesn't care about food safety. CHECK YOUR FOOD!"