O'Reilly Auto Parts 204 East North Avenue, Villa Park, IL 60181

"The most incompetent people I've ever seen in my life. A part is under warranty so obviously it was paid for but because their "box" had a different part number than their system they can't exchange the part. You spend tens of thousands with a company only to have incompetent employees who lack common sense treat customers any kind of way."

"Just walked in with my husband to recycle some auto oil. My husband was told by Othillo they only accept 5 gallons per customer. I said ok, I’d like to recycle a gallon. He told me no. I asked if it was because I was a woman and he said no, they would only take 5 per customer. Ok, I said, “am I a customer”, he said “no, take it to another store”. So apparently when you walk in with your husband it doesn’t matter that you are a fully grown adult with your own accounts who has shopped at their stores many times without your husband, and are completely capable of changing your own oil, if you with a man you are no longer considered a customer. Perhaps I’m just his property? Who knows. Well O’Reilly’s, you just lost not one but two customers. Five actually as I’ll no longer recommend my fully grown children to use your services either. Bad call when there are plentiful auto shops around within a half mile."

"The guys was great when I walked in. I told him where I needed. They walk me to the item. Even gave me details on how to use the item. It was fantastic service. And I drive past a couple other auto parts stores. But the service was great!"

"Your Assistant Manager, Ashley Householder, is a very rude, negative and unprofessional person. She has no business working with the public. She is a detriment to your great chain of auto parts stores. I will shop elsewhere."

"They have a vast selection of parts, are knowledgeable and the prices are fair. Never feel ripped off; always get the parts or supplies that I am looking forward. If they don't have it in stock, which is rare, they will have it in a day or two. Only place I go for parts for our newer vehicle and 30 year old pickup."