Advance Auto Parts

"I just came in because my check engine light came on. The two men in there helped me so fast! I really appreciate their help. Thank you!!"

"Good store but some bad customer service. Today when I asked to look at some parts before buying them, the worker refused and said he wouldn’t bring them out without me purchasing them. He said he wasn’t going to waste time in looking for something that I may or not buy. He then told me he didn’t have time to bring me the parts because he had other calls to take and left me waiting until I left."

"Somewhat recent store takeover with limited space. Online ordering system seems flawed, or at least the way employees at this location execute these orders. Many options for auto parts stores in the area, no real reason to go here. Hours of operation are limited compared to competition. Awful customer service experience with employee Neil. Update: it’s been awhile but I stopped back in to pickup a part and the employees have that look of people that genuinely hate life. 1 star less, now down to 1 star overall and I will definitely avoid this location going forward."

"My car's battery had a bad cell and needed replacement after almost 5 years. That's understandable. I purchased a battery online for pickup at this location specifically because they advertise free battery installation as a service provided on their website. When I picked up my battery I was informed that they, in fact, do not provide installation services. Now I'm stuck waiting for the refund back to my credit card for this purchase, and I still need to get a battery for my car to make sure that it won't die again at a travel stop on the Ohio turnpike. Fix the website and don't advertise services that you don't actually provide. Very disappointed."