Walgreens

"ORDER YOUR PHOTOS AT HARTIG DRUG!!!! I cannot express how disappointed I am with the photo service at every Walgreens in Dubuque, specifically this location. Many of my photos have had important parts cut off (faces/words/etc) - this has happened multiple times amongst the various locations. I just received a packet of photos, expecting an 8×10 of my daughter only to find an 8×10 of a random family!!! Around Christmas, I made a special trip to pick up a custom gift order, only to find out they accidentally pressed a button to send an email that my order was ready, when it was in fact, NOT ready. A completely wasted trip. SAVE YOUR TIME AND ORDER PHOTOS ELSEWHERE."

"Takes 3 hrs for meds then says oh its been ready. And no consult on new prescriptions. Need more staffing and experience. Switching to a different pharmacy."

"They can't read notes from doctors, never have prescriptions ready, even though they'll call you and let you know it's been filled. So many pharmacy issues."

"Audrey (in the pharmacy) is truly exceptional!!! Her customer service was above and beyond, and I am so grateful! Aubrey went as far as to call my insurance twice, which took her awhile since I was having trouble with a prescription. Then she called me to let me know it had been resolved (only with her help). I wish there were more people like Audrey, this world would be nicer :)"

"Chris, the store manager, would not refund/replace the full $17 for a damaged (broken seal! Bottle of cough syrup) product. My husband did not get a receipt because the cashier up front was coughing and he wanted to get out of there as soon as possible. He did, however, punch in our phone number, which should track all purchases. Chris said “it doesn’t matter. That’s not how it works, we can only refund the lowest sale price.” But why was I charged $17 and not the “lowest sale price” then? Extremely rude, awful customer service. Not only did you sell us a broken product, but wouldn’t even let us exchange a fixed product for the full amount. I hope Walgreens enjoys my $5. Unreal."