Filson

"Do not purchase ANYTHING here EXPECTING to use the LIFETIME WARRENTY. All it is, is a hustle. Purchased a pair of 300$ jeans and within 2 weeks from putting my phone in my pocket, the corner of the phone put a hole on the inside which showed a small cut through front side. Went in to return it or use the warrenty and they said there was nothing they could do as the hole is small and that "they are just jeans man". They said they couldn't accept a return as they can't resell them either. Unless this is rectified I will never shop here again. Not even for hunting gear - Cabellas is more reliable at this price point."

"First time there, looking around, 3 associates just 2 customers (us included), never got acknowledged, I believe because we were not dressed on brand. Anyways, never even got greeted, kept looking at the product (which is very nice), touching it, checking out the pants, and nothing from a customer service point of view. Very poor customer service, when I asked for help, the first associate blew me off, said he was busy. Then I spoke to the manager, Hunter, he said to me "We'll get to you, when we get to you." I was interested in seeing if they would have a leather shearling jacket, and after seeing the product I was very interested in their offering. Never been to Filson and due to the experience I just had, I will never go back. There's options out there. Horrible customer service. Been working retail for 15 years, 10 in management, I would not hire people like this. Do not recommend."

"very good customer service. thank you Jimmy for your help and professionalism. definitely going to shop here again and recommend this store to others."

"I was extremely excited to get my first Filson jacket, till I actually got it in hand. A relative was heading to Chicago for the weekend so I asked if they could grab a specific jacket for me from the Filson store. I made sure to confirm my measurements with my tailor so I knew the jacket should fit perfectly. My relative brought me the jacket and said the Filson staff ensured it could easily be returned online if there were any issues. Well, they were right, but they didn't say how much of a hassle it would be. The jacket was way too small and the measurements online did not match up with the actual product. I returned the jacket and said I wanted my money back, instead they sent me store credit. They said I could use the store credit and if I didn't like what I got I could have my original payment refunded. So, I tried again. The new jacket was WAY too big, itchy, and did not at all feel like the quality matched the price. If I'm paying $400-$500 for a jacket, it better fit properly and not need $100+ in alterations. So once again, I returned the jacket, only this time they said there would be no way to refund my original payment...which I was not okay with. After them stone walling me and saying they couldn't help at all, I opened a dispute with my CC and they removed the charge. End of the day, the clothes are not worth what they cost and their returns department is extremely difficult to deal with. I will not be shopping with them ever again."

"I was really looking forward to visiting the Filson store coming from U.K. and visited this afternoon. Lauren and her colleague were really helpful and helped us with different sizes for the jeans and the boots. She also recommended us with alterations with the jeans if we need too. Was a great visit and we bought 3 pieces today. Keep up the great work."