Columbia Factory Store

"This brand I liked so much. And the people who worked there are really nice. thank u so much for them"

"Columbia outlet in Aurora, IL has the worst supervisor ever - Her name is - “yulissa resendiz”. My recent experience at the Columbia outlet store in Aurora was incredibly disappointing and distressing due to the disrespectful and rude behavior exhibited by Yulissa Resendiz, the store supervisor. Despite having the necessary documentation—a receipt and the item in pristine condition—Yulissa declined the return initially, citing the absence of a tag. Upon returning with the tag, her attitude remained unchanged. She callously rejected the return, making false claims that the item was worn, which was entirely untrue. Despite my attempts to explain the situation, emphasizing that my daughter had worn the hat only once due to sizing issues and my husband's inability to return it due to medical reasons, Yulissa showed no empathy or understanding. Her dismissive and unsympathetic behavior not only demonstrated a lack of professionalism but also made the experience incredibly unpleasant, especially considering the presence of my 7-year-old daughter. I escalated the issue by contacting customer service, expressing my profound dissatisfaction with Yulissa's conduct. I sincerely hope that such unacceptable behavior is addressed to ensure better customer service experiences for all patrons."

"Staff is very friendly & helpful. Unlike some ofbthe other stores, there was a good selection from which to choose."

"This is an okay store, when they have sales you can find decent deals on certain items, but not all."

"Whenever I need winter clothing I come to Columbia!! Today we had 2 winter jackets from this location. The lady on the floor helped us a lot with sizing and selections. This location is pretty large and I love that they have so many selections and sizes available most of the time. The cashier was also helpful."