Lowe’s Outlet Store

"Went to the outlet because my washer just stopped working and with a house full, i needed a washer asap. Sarah was such a helpful person. I was in the store for literally hours, trying to price match. Sarah never got annoyed with all my questions and gave HONEST suggestions. I appreciate her so much. I will be back to buy a refrigerator and i hope shes there. Theres nothing better than a honest, helpful and joyful associate."

"I recently purchased a washing machine from Lowe's outlet, and unfortunately, the delivery experience has been highly disappointing. The washing machine was delivered in a visibly damaged condition, and it appears to have been dropped during the process. Upon inspecting the machine, I noticed significant damage, and what's even more concerning is the amount of water expelling from the top, back, and bottom of the unit. This poses a serious risk of water damage to my home. I am disappointed with the lack of care in handling the appliance during delivery, and I urge others to be cautious when ordering from Lowe's outlet. The condition of the washing machine is unacceptable, and I have reached out to their customer service for a prompt refund to address this issue. I hope they can rectify the situation promptly."

"I'm glad I read the reviews and knew what I was signing up for. Got a dishwasher for 75% off retail price. The catch? It was broken. Thankfully, I knew what was broken and fixed it (door latch mechanism and the water pressure sensor). After that, I basically had a new machine and at a quarter of the price. There are three levels of discounts here, green (25% off), yellow (50% off), and red (75% off). I'd say the percentage you get discounted is the same percent chance the appliance needs repair. If you take a good look at their inventory, lots of items are visibly damaged. So when you find something you want, look at every bit and piece of that thing. If you are not at all handy or would rather not bother, I'd say this place is not for you. Though the staff was helpful, they were not exactly honest about the quality of their inventory. They're not all refurbished or old floor models. Some are clearly damaged in freight or returned due to a defect. Buyer beware. Also, they don't carry a lot of basic accessories. I had to buy the power adapter for my dishwasher elsewhere, which was a pain. Lastly, the store is relatively understaffed. So expect to wait for any help."

"Never buy their protection plan. All the headaches are not worth it. Lowe’s scheduled a tech to come out and fix my washer from 8am to 12pm. 12pm rolls around and no one. Called, and said 2hr grace window. 2pm and still no one. Called again and finally got the company’s number. Called them and they looked up by my name and address but said it’s not in their system. Asked to have them look by my claim and miraculously they found it. The man at SG Heating & Cooling had such an attitude. Ask to cancel so I can get someone else. Called Lowe’s again to my surprise, the company didn’t cancel. Asked Lowe’s to cancel and send someone else. They started a new claim but wanted to give me the same company? Wow!!! It is seriously not worth all of the headaches. Don’t buy from them!"

"Customer Service was good, but I'll NEVER buy from them nor suggest that anyone buy from them! Their 2-day return policy as well as matching competitor pricing sucks! I bought an unopened/overstock Microwave and 1 day later Home Depot had it $20 cheaper plus they have a better return policy in case of defect. They would not honor the sale price because they said they only match original priced items, nor would they take it back since it had been 3 days even though I had NEVER opened it! In everything/circumstances PROVISIONS should be made/considered in dealing with customer service."