Dunkin' 801 East Dundee Road, Palatine, IL 60074

"Diving into my local Dunkin' Donuts feels like stepping back in time to 2006, with nostalgia in every sip, albeit tinged with a bit of modern-day frustration. While the place holds a special spot in my heart (shoutout to my friend who used to work there), it seems the art of client service got lost somewhere between then and now. The order dance is always a two-step: one forward for the freshness of their goodies, one back for the mix-up that inevitably follows—thanks to a language barrier as wide as their menu. And let's talk price: it feels like my wallet's on a diet, especially when you stack it up against Tim Hortons. But hey, not all is lost; when they do fumble, it's usually like winning a small lottery of extra donuts or an accidental upgrade. Pro tip: enunciate like you're ordering through a megaphone."

"Customer service at this location is one the worst I've ever experienced. Location close early then indicated, and no one answers the drive thru intercom even though the website says it's open. This has happened several times already."

"First they did not scan my coupon from saving points. Then they had every car pull to the front while we watched them all sit inside for about 10-15 minutes how to make a Carmel iced latte… and when we finally got it it was just a regular coffee with cream. My fiancé ordered the mint milkshake and it had the consistency of water. How can you screw up such simple orders for a Dunkin. Everyone looked to be inexperienced and I’m assuming every employee was either goofing around or intoxicated. Avoid this location go to the one by Casey’s instead never had an issue there."

"An unexpectedly nice spot to catch up with old friends. Nice Dunkin' / Baskin Robbins combo store. Clean, comfortable, and friendly helpful employees. Pricing is fair, products are fresh, service is prompt. Seating area isn't huge, but it's comfortable. Handicap accessible, clean restrooms, and a super busy drive through. This was a good pick, a good visit, a good experience."