Starbucks

"I use online ordering to avoid queues. Having ordered a drink through the app 7 minutes in advance, I was forced to wait inside the establishment for another 10 minutes, since my order was never ready. I saw that my sticker was hanging and no one was paying attention to it. Workers came up and took the next orders that arrived after mine. The baristas made 9 orders that arrived later and only after I asked why they were ignoring my order they started preparing it. The employees tried to refer to the fact that the system was not working correctly, although this was negligence on the part of the employees. I didn't even receive an apology and this is not the first time this has happened in this location. I use a mobile application to save my time, but in fact I get disgusting service and rude attitude from the staff."

"The service is a mess. They mix up orders. They make you wait for 10+ minutes, even if you order in advance through the app to make it faster. They serve everyone else but not you. Your order sticker can be hung there and they ignore it and just take all other. It is definitely not what you expect in Starbucks."

"I received a sticker on my cup asking to fill out a survey in email. It also asked that if it's anything but 7 to send an email. Well since I didn't receive the survey in email, and the email listed on the sticker is cut off, I decided to leave a review instead. I would give this location an 8 if I could. They are so polite, so kind, willing to fix an mistake that may be made (very rarely happens) love this location! If google let me give more stars I would! 100% recommend this location to anyone!"

"I recently visited the café located at 791 E Dundee Rd in Palatine during a busy morning for a quick latte and coffee cake. While the overall experience was decent, there was a minor hiccup with the service that left me somewhat annoyed. Here's a breakdown of my visit: Upon arriving at the café around 10:30 am, I immediately noticed the bustling atmosphere. The place was packed with customers, indicating its popularity among locals. The lively ambiance created an energetic and inviting environment, perfect for catching up with friends or enjoying some quiet time alone. However, the popularity of this café was evident in the long line that greeted me upon entry. It seems that many others had the same idea for their morning fix. While it's great to see a thriving business, the extensive queue lengthened the wait time considerably. Regrettably, my visit took a slight downturn when the baristas forgot about my drink order. Despite the long line, I patiently waited for my turn to place the order, only to be overlooked unintentionally. The oversight was undoubtedly an inconvenience, but I understand that we're all human and mistakes can happen, especially in a fast-paced environment. Nonetheless, once the baristas realized their oversight, they promptly apologized and swiftly prepared my latte. The staff members seemed genuinely apologetic, which helped alleviate some of my initial annoyance. It's commendable to see a team that takes responsibility for their mistakes and strives to make amends. After receiving my latte, I also decided to try their coffee cake. The cake was a delightful accompaniment to the latte, with a moist texture and a balanced sweetness. The flavors were pleasing, and it added a touch of indulgence to my visit. Despite the minor service hiccup, the café at 791 E Dundee Rd in Palatine offers a vibrant atmosphere that caters to a bustling crowd. It's apparent that the café is a popular spot, given the long line and busy nature of the establishment. While the oversight with my drink order was a bit annoying, the staff's sincere apology and the overall quality of the latte and coffee cake left a positive impression. If you have the time to spare or enjoy a lively ambiance, this café can be a good choice. However, if you're in a rush or prefer a more relaxed atmosphere, it might be worth considering an alternative location to ensure a smoother experience."