NAPA Auto Parts

"For an auto parts store it's ok. My part didn't come in on time based on miss information."

"Best place to go because they are very helpful!"

"First time stopping here. My brother has owned NAPA stores on the West Coast for years, so I'm use to the stores and what they offer, and as a person who drives back and forth across the United States I have come to rely on them. As an older, slightly disabled woman I stopped in here to get a replacement bulb for my overhead dome light. It's impossible for me to get into the backseat to replace this light. I asked the young man at the counter if he could take a couple of minutes and pop it in for me. His reply, "We Don't Do That Kind Of Thing". First off I was the ONLY person in the store so they were not busy, plus I saw two other employees doing other things. In my humble opinion, I call Bull Pucky! I have never been in a NAPA store anywhere else in the USA where the employee wouldn't help if they could, and if they couldn't it was because they were not sure how. I won't ever stop at this location again and I drove to another store to ask if they could pop the light in, and of course it was no problem. I will not recommend coming to this outlet, there has got to be better service elsewhere."

"Staff speaks in a foreign language and does not understand simple questions like do you have this bolt.."

"If I could leave zero stars I would. I went to NAPA in West Chicago to buy belts, heater hoses and a thermostat. All the guy behind the counter did was shake his head as he looked up the parts. Finally he told me that they didn’t have anything in stock. I asked if the warehouse had them. He said yes then was interrupted by a coworker and they began a conversation is some eastern language. Finally I asked if I could pick up the parts at the warehouse. He said “yes” I asked if he could put in the order for me. He said “no, you can just go there”. Absolutely terrible customer service and rude. BTW… the St. Charles IL store is just as bad. I actually reached out to NAPA customer relations via email. I got a response saying “thank you” and they would respond to my concern within 2 business days. That was over a week ago. Shame on NAPA Auto Parts. Rock Auto rocks !!"