Firestone Complete Auto Care

"They didn't correctly check the fluids on my car after paying for a complete car inspection. It would have been nice to know that the transmission fluid was so low that it barely registered on the dip stick and that the coolant was low. Also, after 3 hours, I had to call to see if my car was ready, only to be told it's been ready and someone should have called. Went in to get my car and had to ask for the checklist, which had no information on it as to any issues, just their suggestions for high mileage cars. Tried calling after I found out that the fluids were low, and i was never told I spoke to someone who said they have no record of my car being in there for service recently... yet I have the receipt and paperwork."

"The service that they did on our car was fine, but I’m positive they tried to scam me and also my sister in law. I brought my car in for an oil change, and they called me saying “Your windshield wiper fluid container must be cracked, we can’t fill it up and it’s pouring EVERYWHERE. We can fix it today for like $250.” I said no, and I’m glad I did because there is literally nothing wrong with it. I filled it myself, no leaks or anything and it works just fine. Some time later, my sister in law brought her car in for an oil change as well, and they called her and said “Your tire is completely flat, how did you even get here?? We can change it for you right now.” She said no, because she knew for sure she didn’t drive there on a flat tire. There WAS a flat tire when she picked it up, but it was literally a screw on the SIDE of the tire. No way she could’ve driven over it, it had to have been put there by someone. I just want to put this out there so no one gets caught in a scam and ends up paying money for nothing. I’m definitely not returning there, and I would just advise others to be really cautious, especially if you’re a female. I know they wouldn’t be the first to take advantage of women, thinking that they might not know much about cars."

"Hey guys, my car was parked in a hole connected to sewer drain. At least a foot deep and 2 ft wide. If I didn't know it was there, backing out could of caused damage. I also worried about my car getting parked there. I checked and seems ok. I wouldn't say anything if it was a dip, a small depression but it was deep. Work was done, but nobody called to tell it was finished like promised. So it was there 10am til 5pm. We could of used that time."

"Went for an alignment, they claimed to have aligned my car and that it was out of alignment. To my surprise the car ended up worse than before. Brought it to another shop same day and said the car wasn’t aligned at all. The photo attached shows my steering wheel on a flat Straight road after my “alignment”"

"Visited today for an Alignment on my truck. The manager Scott took amazing care of me & in performing the alignment they found a suspension component needing replacement. They SHOWED me the part/issue & it was super clear what the issue was & I had complete confidence in their recommendation. They were able to rush the part from a local supplier & get it fixed while I waited. I will 100% return for future service & will 100% recommend them to friends or family."