Mike's Auto Repair 923 Williams Street, Lake Geneva, WI 53147

"I'd been having recurring cylinder misfires for months. I'm no stranger to mechanical work and did everything I could think of to resolve but needed another eye on it. We're 40+ mins away from the nearest BMW garage so I found Mike's Auto which is within 10 minutes. They specialize in import repair according to their site so I brought it in for a diagnostic. I just needed to know what they thought caused it and could probably do the repair myself. I'd already done turbos, O2 sensors, ECU, throttle body, Vanos, etc. The guys were very accommodating but communication was poor, I had to call for any updates or to find out they needed me to authorize a repair. Three weeks and $1800 later I pick up the car and don't even make it a mile before all the misfires come right back. This, despite their assurances that it was test driven multiple times. Right back I go. A week later I was told a catalytic converter was plugged and causing faulty readings for air/fuel mix, creating misfires. It made sense, the tech even sent me a video showing his gauge reading. He was confident. Cats were about the only thing I hadn't changed. They estimated 8-9 hours book rate so I took it home and installed some brand new cats myself (3 hours real time.) Car made it several miles this time before the same error messages appeared. So, the diagnosis was still incorrect. I won't be bringing it back. The guys tried hard but it's clear they don't possess any specific import knowledge or experience that will help me out. I've wasted $1800 to get back where I was a month ago, but with a pair of shiny new cats now. Still debating what legal remedies there are for charging but failing to fix my car. They're probably fine doing standard work like suspension or oil leaks but anything more complex seems beyond them."

"Josh is the best and went out of his way to get our car taken care of. Can't say enough about his excellent customer service and care for our vehicle."

"Service engine soon light came on. I pulled in and got amazing caring Service. I'm in from out of town and as a solo female driver these guys helped me out. They explained the code and told me it was safe to drive home safely and explained what parts I needed for my code. If I lived here I would have them work on my car. Very honest good mechanics. Thanks so much."

"Let me say all the workers there are amazing, I went here with my dad! They are all great help but what does not sit right with me is the owner, Mike. He is so rude to his lovely staff. Both managers there are amazing though, love them! It sucks that such a great team has a bad owner."

"very expense - looking to charge you a much as they can I bought the truck in for oil change and alignment -heres what happened $110 for and oil change that they quoted at $80 before I bought the truck in ( GMC dealer charges $80 and they wash your car). After letting them know I was charged more than quoted adjusted only to $92 not what they quoted. No alignment done because they wanted for front ball joints 30% higher than other shops ( over $1150).Recomended wiper blades $60 ( cost $25) Coolant service, Transmission service Drivetrain service all done to the truck in the past year over $900 unnecessary charges for work already done. I am sure they are good mechanics but price and service way out of line - I wasted my time but I wont waste my money too."