Kunes Chevrolet GMC of Lake Geneva Parts Department 715 South Wells Street, Lake Geneva, WI 53147

"Where do I begin, PERFECT 10! I inquired on a Hummer EV Pickup the moment it was listed and because I was the first inquiry, they honored their commitment to sell me the car. Stephen was my salesperson and he was nothing but courteous, professional and understanding. He was very knowledgeable, never pushy and always did exactly what he said he was going to. I have bought more cars than I care to count of my life and I've never experienced a more positive experience from start to finish. Stephen listened to my needs and made sure we wasted no time on executing a game plan to trade in my existing car and deliver my new one in a very short period of time. Stephen introduced me to Ryan in finance and I also had a very enjoyable experience with him. I told him the rate my community bank lender provided me and he was able to match it and allowed my to sign from the comfort of my office so the day of delivery I was in and out within half an hour. Post sale has been nothing short of bliss as Ryan has checked in to see how I am enjoying the car and always asking if there is anything more he can do to assist me. This was a VERY special car and an equally special buying experience. Thank you Kunes, Ryan and most importantly STEPHEN for making this the best experience it could be."

"We had a recall for a fuel pump on a 2022 GMC Terrain. We contacted another GMC dealer first, but they could never get the parts in. So we then contacted Kunes in Lake Geneva. We scheduled the appointment and they took care of it. Check in process was easy and counter folks were very nice. Would use them for future service if needed."

"The whole process was painfully long. It took over 2 hours just to make the deal. We did quite a bit of paperwork at that time so it would be quick when I picked up the vehicle, but I ended up sitting in the lobby for over 3 hours when I went to pick up my car. By the time I got my car, it was after 9 pm and the parking lot was dark, so I could not look over my car. After I got home, I found that the car had 3 significant scratches on it and the windshield was still very dirty. It did not look like the car was detailed at all. I did call them and they got me in the next day to fix the issues, but I live about an hour away and had to leave work early and waste the gas to go back to get this fixed when it should have been done right the first time. The sales team and the service team were nice to me, however, so I do commend them for that. I just feel they could make the entire process way more efficient and enjoyable for the customer. I typically buy a new vehicle every 3 years, so I will likely avoid this dealership if possible in the future due to the lack of care of the customer's time and the lack of detail they put into making sure the car is perfect for the customer."

"It took some time to convince the service department there was something wrong with the engine in my truck (2-3 months), but once that was confirmed, after the problem got worse and worse and engine noise was louder and more frequent, they acted quickly to get it fixed under warranty. It took about a week to get 4 cylinders replaced on the engine which seemed the fix the problem so far."

"Our sales representative was excellent. He took the time needed to go over the technology of the vehicle. He made himself available post sale. I also like the local and County-wide philanthropy your owner and organization is involved in. Kunes is a key member of our community and I truly appreciate the support they give to so many worthwhile causes here in Lake Geneva and Walworth County. This was a purchase of a new vehicle and I had to take it to the car wash because there was white balls that looked like shipping material under the seats and on the sides. Check that out."