Panera Bread,

5 W Rand Rd, Arlington Heights, IL 60004, United States

"Order two loaves of bread for pick up. I received an email telling me it was ready for pick up and would be on the pick up shelf. I get there, the place is crowded and there’s no bag on the shelf. Can’t get anyone to help me at the pastry register and I’m not gonna wait behind five people just to pick up an order that was supposed to be on the shelf. The woman I talked to was rude and it was just a bad experience. The Panera at Randhurst is much better at pick up orders and much nicer."

"DO NOT WORK HERE!! Management is RIDICULOUS especially the new additions. Kayla or as she likes to be called, cupcake, is a snake. She talks to people with no respect and as if you’re her child. She doesn’t take accountability for any of her actions & blames other managers for everything. You can’t trust her with anything personal because within that same day, the whole store will know about it. This store is disgusting & filthy. The store was in great hands & enjoyable when Brian was still there, who she also got rid of. They choose favorites & treat everyone else like trash. If you speak out against them, they will write you up & cut your hours. You will still be plotted against on your vacation, get written up & fired the day you come back. You can go above & beyond for the store & work more than your wage but will still get told you aren’t doing the bare minimum. If you want to make your worst nightmare come true, apply & find out! -A&B"

"I’ve always loved coming to this location, everyone has always been friendly - but the tides have definitely changed, and it hasn’t gone unnoticed. When ordering a plain tuna sandwich, would you expect there to be tuna on it? Do you have to be asked if you want Tina on your Tuna sandwich. WTH! I realize it’s almost Halloween, but when you order a pizza do you expect it to be knowing cut with a knife (because they didn’t want to look for pizza cutter) and mutilate it like Friday the 13th movie?? That was the best part of my experience. No greeting, no eye contact, no professionalism in how I was spoken too. I was going to sit and eat, but after an overwhelming feeling of wanting to cry, I left with my son. I felt the tension in the air - I was so uncomfortable. I guess as an American Muslim, I’m not welcome at this location. I hope I will be welcome at other locations and this isn’t another company demonstrating discriminating. >> Update after only 40 mins"

"Our new born was learning which soups he liked and the team setup this flight for him to learn!!"

"I had some time off left after a dental exam. Stopped to use my panera Sip Club subscription. The navigation to get to the store is not easy, but they have sufficient parking. This store is laid out differently them the stores I frequent, but is open and easy to use. I ordered my coffee and was on my way."