The Home Depot 350 East Kensington Road, Mount Prospect, IL 60056

"I went to this particular Home Depot because the one in Des Plaines on Thacker was a disaster on two separate vists. After taking my business to the Randhurst store, "disaster" seems to be company policy. I had to replace a vertical blinds head rail and gave them the exact measurement of the rod itself. I was told I could expect delivery within two weeks after ordering. What was thought to be a simple two-party transaction turned into 5-party screw-up. 1) The rail was shipment delayed twice by the discretion of the shipper. No notice was given for the delay. 2) The rail was ordered in white. No one ordered silver. This will be it for me and Home Depot. Perhaps Menards or Lowes, or even a privately owned window covering company may be interested in any future business."

"Incredibly rude staff in the equipment rentals. Paver saw broke down a couple hours of use. I took it back that day and the worker was very disrespectful. Charged me for a saw that didn't work without providing me with one that worked. I ended up renting a better saw at Thompson's Rental Center (highly recommended). Brought this to the attention of corporate. Management called me back but was too concerned about the vacation he was about to take instead of listening to the customer's needs and making this right. Lost my patrinoage of 30+ years. Shopping at Menards from now on."

"Not used to this layout but eventually I found everything I needed. For corporate: stop treating your contractor clients like a redheaded step child or a thief. We sometimes have items to return past policy date. Denying returns over $25 hurts us financially, and if it is still something you carry in stock there shouldn't be an issue with a return of a sealed item. Lowes has no issue with it and gives their manager a final say. Sending your clients to your loss prevention provider website after a denied return is pointless and without recourse for the client."

"This place is like my home away from home, especially during the summer. I always have an at-home project going and what does Home Depot not have? The staff here is always super friendly and helpful... the store is always clean and organized... what more could I want from a handy store? And during the warmer months they have great specials on outdoor plants, so keep your eyes open!"