Menards,

740 E Rand Rd, Mt Prospect, IL 60056, United States

"As a local contractor, I spend every day of my life here. The people are great and everyone is always so friendly. I do not recall ever having any issues here and I have spent hundreds of thousands over the last 20-25 years. The store is easy to navigate and things are rarely out of stock. That's what keeps me coming back!"

"I had a positive experience with Ceci at the doors dept. She took her time and helped me choose the best fit for home. Thank you!"

"I recently had an experience at Menards in Mount Prospect that left me quite frustrated. I needed to make a return but didn't have my original receipt or credit card due to my wallet being stolen. I thought having a picture of the full receipt would suffice, but I was informed by the manager that they could only accept a printed copy of the receipt because they required the numbers at the bottom of it. I questioned why they couldn't simply scan the barcode for the return, but they reiterated that the bottom digits were necessary. This left me unable to complete the return, which was a I disappointing start to my visit. After this encounter, I decided to continue shopping and came across a pack of tape that was supposed to be on sale. However, it rang up at the wrong price. When I returned to address the issue, they only scanned the top barcode to process the return and didn't seem to pay any attention to the numbers at the bottom of the receipt that they had initially insisted were essential. As a regular customer who shops at Menards, I was surprised by the lack of understanding regarding my situation. I had hoped that they would be more accommodating, given my consistent patronage. It would have been helpful if Menards had the ability to reprint the receipt with the necessary numbers at the bottom, rather than relying solely on the original credit card. This would have been a more customer-friendly approach, ensuring a smoother return process for loyal customers like myself."

"During my recent visit to Menards' paint department, I was disappointed to find no employees present. Along with a few other customers, I searched the store for assistance. Eventually, I found an employee sweeping near the carpet section who agreed to call for help. Unfortunately, the woman who arrived, Jessica, was coarse, and appeared annoyed at having to assist us. This was unusual in my experience, as I had visited the paint department at Menards several times before. When I asked her to match a color for me, she claimed they didn't offer that service, despite my knowledge of having paint matched before. Fortunately, another employee, a gentleman arrived soon after and was able to assist me and the other customers. I'm concerned about the quality of customer service at Menards lately. As a loyal customer of many years, I may consider taking my business elsewhere. Additionally, it's worth noting that the paint department is located in a back corner of the store, making it difficult to even find an employee to ask for assistance."