The HP2000 APU/Parks Industries LLC

"I purchased 4 HP 2000 APU's for my trucks. I have had nothing but problems with every single one of them! In fact, we have torn off 2 of the HP 2000's and replaced them with Thermoking Tri-Pac. The 3rd HP 2000 will be torn off very soon. This is why I am wrinting this review, because it was such a terrible mistake to install these units. The HP 2000 has never worked properly from day one. It is a bad design, especially the fuse box placement inside the box where it gets the direct heat from the motor. The second bad problem with the HP 2000 is getting it serviced. There are only 2 locations in the USA (as of 5/2022) where you can get these things worked on. That is a huge inconvience. Thermoking has well over 200 servicing locations nationwide. I wish I had never heard about HP 2000!!!!!! I am sure that Randy will have some type of come back, refuting everything that I have posted, to make himself and Parks industry look like they sell the best product ever."

"Very happy with the service I have received at Parks Industries. I had a few problems in the beginning but Randy and the team made it right! Would highly recommend The HP2000 APU!"

"Fantastic service!!! Called on Tuesday with a few problems I needed addressed and Holly was on it. She was able to schedule me for the next day to get repairs done. In and out in under 2 hours with all repairs. PJ was knowledgeable about what he was saying and the explanations he could provide were in layman’s terms so also east to understand. I’ve had my unit about a year and recommend it any time I’m asked about it. Will only bring my unit here to be fixed when necessary. Highly recommend them to anyone."

"STAY AWAY! It will cost you more than $11,500 for this horrible APU in stress. I should of bought a Thermo King, that is what I get for trying to save some money. Do yourself a favor and choose Thermo King or Carrier! You will save yourself a lot of stress. WHY ARE THE REVIEWS DISABLED ON FACEBOOK FOR THIS COMPANY? Because most of their customers come from Facebook and other social media platforms and they don’t want people knowing how terrible their product and customer service is. Thermo King, Carrier, Green APU, and Rig Masters allows reviews on Facebook. This company does not. Makes you wonder doesn’t it? Go look at the negative reviews on Google, Better Business Bureau, & Yelp for this company. I had their APU installed 6-22-22. It over heated within 14 days of use and the pipe froze on the second day. (See photos) I text Randy the general manager and he rudely text me back that I would have to schedule an appointment to have someone look at it ONE WEEK later. Randy called me after I had explicitly told him and Holly to email or text me (after his rude text) for accountability. When I said I wanted my money back on 7-14-22 during that call, Randy said, “your not getting your money back, goodbye!” and he hung up on me. Not professional at all. He will respond to this review and tell you that they did no wrong, they care about all reviews good or bad, and their product is superior to other brands. None of it is true! For example, they say their APU puts out 20,000 BTU’s, well why doesn’t it blow nearly as cold as a Thermo King? If you read Randy’s responses to other reviews he likes to blame the customer and spout off random facts about when they called, came in, etc. he even insulted one of the reviewers by commenting on how many reviews he had done on Google. He never apologizes or fixes the problem. He will probably do the same when he responds to this review. The truth is I had a freezing pipe and a overheating code within 125 hours! The photos below prove that. Nothing he says is a good enough excuse for that to happen but he still will blame me instead of taking responsibility and standing behind his product. You can run a Thermo King 2000 hours in-between services or more and it won’t do what this unit did within 125 hours. Oh and if your Thermo King does break down, you can get it fixed just about any place in the US within two days. With their APU they will schedule you a week out and then you will have to find the time to go to Marion, IL. Not very convenient at all. I really do care about my fellow owner ops and some of you are considering this place because they are cheaper than other manufacturers. They are CHEAPER! Cheaper customer service, and absolutely a cheaper product. I really hope you heed my warning…STAY AWAY!"