Starbucks 60 East Belvidere Road, Hainesville, IL 60030

"Me and my husband went threw the drive threw and asked for 2 drinks… my husbands drink was correct but unfortunately mine was not… we asked for a caramel ribbon crunch Frappuccino but rather then paying attention to what was being said they gave us a normal caramel Frappuccino…. I was very upset and disappointed… it didn’t taste good at all and think they can definitely do a lot better"

"Rude Rude Rude... I came in as usual. Obviously gave a tip "before" service which is a scam. Waited 25min. I asked twice for my order, just to be told, you have to wait, we're busy. Fine, I understand, but some consideration has to be given to the folks waiting in the store vs mobile orders and drive-up. At the 30min mark, I asked for my money back... as now I'm getting late for work. The barista, at the register was rude (he wasn't doing anything if there wasn't a customer at the register BTW). He rolled his eyes... Really? So, then I asked for my tip back as well. He said he can't give back tips. Wow. You can take the tip, regardless of the service after, then not be able to give the tip back if the service was terrible... like waiting 30min for one drink. Thus, my 30min waste of time cost me $2? Ridiculous ...I insisted on the $2, so he grabbed $2 out of the tip jar and slammed it on the counter. In front of other folks. So, I graciously moved the $2 back to him and said you probably need this more than I do. *if he would not have rolled his eyes at me or slammed the $2 on the counter, I would have just taken my refund and walked out. But the fact that Starbucks (and others) expect the tip prior to service is absurd)."

"I was there last Friday to order a Venti PSL, my drink taste nothing like PSL, didn’t have whipped cream and it was half full, I went inside to tell them that the order was wrong but the Barista got mad and he told me that’s how he prepared the venti, the other employees were just staring at me… I feel so embarrassed, I was really disappointed. :("

"While I understand a rush(I order to go every morning) today was just shocking to me. I believe the manager was who I had to speak with. Unfortunately, my interaction with him lead to this review today. This is my local Starbucks and I come here every morning before work, grab my drink and leave. Today I had to wait. And I didn’t question it or say anything. The manager was clearly overwhelmed, asking us in line who we are, what we’re waiting for. He stated we all have several drinks(I ordered one) and he was flat out rude. The atmosphere when I walked in was not the same atmosphere I walk into every morning. When my order was ready he slide my drink across the counter aggressively. Again, I understand a rush, I understand people can feel overwhelmed. My coffee is a part of my morning routine. I will not be back here for a while. After the attitude numerous waiting customers received and how my drink was presented to me, it was unacceptable and not what I would expect from this location. I am a regular here and have never experienced such an interaction. I have never been made to feel like my order was a burden. 1 star for the unprofessionalism. There is a dunkin across the street with a manager that works the drive through and never has such a temper."

"My regular SB's, great as usual! Edit October 10, 2020. Got my flu shot at the Hainesville Walgreen's. Afterwards we went to the Hainesville Starbucks. Lo and behold three horseback riders went through the drive thru. First time I ever saw this. I've included some of the photos."