The Home Depot

"This Home Depot needs to discontinue their curbside pick up service. They made me wait for 25 minutes to deliver my curbside order."

"Great Home Depot, and it's stocked well. Employees are nice and the store is clean. Who doesn't love DIY projects, and Home Depot has great service in the store, online, and by phone. It's my all-time favorite place to shop."

"First off - I fully expect this to fall on deaf ears, since this has gone on for years. Normally at the holidays, however now it is all the time. WHY does the store block the main aisle with products?? Is it laziness or incompetence? You can barley get a cart down the front aisle and even then you are banging products off these cheap cardboard display cases. It is has gotten so bad that I will literally try to find any other store first, before heading to that Home Depot. This has got to be a fire hazard. Maybe I can get a response from the city or county fire marshal..."

"I go to many Home Depot locations (and Lowe's too). This Home Depot has to be the least contractor friendly location I've gone to. There is literally no room inside this store to push your cart down the main aisle. Management seems to cram all these displays of "special buys" all in the main aisles, blocking them from carts being able to go through. I purposely avoid going to this specific location because of this and when I even tried to speak to a manager about this issue, he blew me off pretty much saying this is what his boss wants and he has no say. Another problem with this location is they close the pro desk/checkout/entrance much earlier (1-2 hours) before the store's closing time. I like to do my shopping in the evenings. If they close up the pro checkout and entrance before the store and I can't push my large cart of supplies/purchases down the main aisle, then what's the point of me going to this location? This location truly makes it a hassle for contractors and people who are in the trades. A few more problems: The parking lot at this location is dark at night. It really needs much more exterior lighting. It appears the store is closed from the road when it isn't, just because of the limited exterior lighting. That's a safety issue too. The employees really don't know much of anything. They don't even know the products or locations of items in their own departments. I guess that's a huge disadvantage of having "merchandise execution teams" doing all the work of merchandising the departments and overnight stockers stocking the departments.. The actual employees that "work" in the departments and face the customers during the store's open hours don't actually know jack about anything in "their department". Also, this location has A LOT employees, especially at the front end/checkouts, that stand around and talk to each other, ignoring most of the customers. I think you might as well just lay off/fire most of them to save the store some money. I have to ask, what's the deal with this store only puting out clearance merchandise during the weekends and puting them on pallets and storing them on the racks during the week? I sometimes like to buy clearance items and have no problems getting them at all the other stores but when I go to this location, they'll have clearance merchandise "stored" during the weekdays and only out on the sales floor during the weekend. Strange. Really though, I avoid this location as much as possible and will drive the extra miles to Geneva, IL or Elgin, IL because this location makes it impossible to push a shopping cart down the main aisle or enter/pay for my purchases on the pro side at night. Unbelievable.."

"The friendliest and most helpful staff of any home improvement store that I've ever been to. Typical H.I. store employees hide so they don't get asked questions, but everyone here was smiling and offered to help :)"