Dunkin' 1601 Douglas Road, Montgomery, IL 60538

"I love dunkin but my God this specific dunkin cannot consistently make a drink to save their lives!!! Every dunkin I go to makes my drink the same way but for some reason this dunkin cannot get it together. I mean how hard is it to make an iced coffee with cream and no sugar??? Yet I'm sitting here with a bunch of sugar in the bottom of my cup. This dunkin definitely needs some training. Until then I would avoid this specific dunkin at all costs."

"Terrible coffee cups are always leaking when I got my coffee it spilled all over my hand and I asked them to please change it into a different cup. At that time teenagers 3 of them were working and one took my cup and rolled her eyes. Management really needs to train these kids about customer service. I will stop coming here it’s happened to many times."

"my favorite dunkin, i ordered a drink wrong but they had no problem fixing it for me! i appreciate workers going the extra mile. the girl in the drive thru window is always super nice not sure if she’s the manager but she should be !"

"3xs cold coffee cold food. They will not answer phone . Went back 2 days later and the old guy that's actually served me the 1st time tried to say today was his first day lol and he had no idea who the manager was and why the ringer is off and no he can't replace order even with receipt. When I told him he was the one who served me the 1st time 3 weeks ago and he was not new and this was not his first day there , he then said yea he was only there that one day tho lol. Unbelievable. I've since gone to the oswego one smh"

"I love this dunkin’ donuts too much! They have amazing customer service. What I mainly love is this worker named Jaylen! He is such a polite and positive young man. He really makes me want to come back daily."