Sergio's Pizza

"I used to order pizza from here regularly. I won't do that ever again. I ordered a pizza today and when I got there, it was overdone (this was from the owner, not me) so they asked if I wanted another one. I said I did, so I waited there. When I got home, I saw they made the wrong pizza--it wasn't what I ordered. After having waited for a second pizza (through no mistake of my own), I threw it away in frustration and got something to eat elsewhere. When I called the shop to tell them what happened, they asked if I wanted another pizza delivered. At this point, I'd already eaten something, so I asked for a free pizza on my next visit. They agreed to do that. That's fair. Then the owner called me and left me a message. I called him back. He wanted to know if I was sure that I had the wrong toppings on the second pizza they made me (and asked if I wanted a delivery pizza). I told him that I waited there for them to make it, I took the pizza they gave me, and when I got home it had sausage on it and I had ordered mushrooms. I also told him that I know the difference between the two. I'd already eaten something else by then and threw away the pizza in frustration. He didn't seem to understand that I threw it away because he asked me that question twice. So, either the owner thinks I was lying when I called to tell them about the mistake or he thinks that I don't know the difference between sausage and mushrooms. I'm not sure which one is worse (either I'm a cheat or a moron), but I do know that that's terrible customer service and that they've lost my business for good because of it. Lots of pizza places in the area. Think twice before you order from this one. ETA: It's true, I did use an expletive--but it's not true that I swore at you. Be honest now. I said I know the *#(!*ing difference between sausage and mushroom. And I used an expletive because I was angry. I was angry because I had to wait for a second pizza because your kid in back forgot to set the timer and my pizza was overdone. I was angry because, after having to wait for a second pizza, and getting home with it, I saw that the second pizza was wrong. Then, when we spoke on the phone, I was angry because you kept asking if I was sure about what was on my pizza, as if I didn't know the difference between what I ordered and what I received. You might have used an expletive, too, if you were in my shoes. Your pizza is decent, but the service I had today was not. And you're right: Primo pizza is excellent."

"Delivery so quck -it was right out of the oven ! I Finally found the Best Thin Pizza, right here in Barrington. Loved the authentic homemade sauce & freshest ingredients. *no need to ask for Xtra cheese- O-M-G-oey-.Ness! All with tastey crispy crust! YUMMY!! Thank you George - such friendly accommodating service . ☆☆☆☆☆ Support Local Family owned restaurants and you too will find the "Bests" of NW CHICAGO"

"Ordered from Sergios this time instead of Pizza Factory ....and I think I am hooked ..much more substantial and tastier pizza then Pizza Factory ...great value ..about double the cheese and more high quality Fabris sausage then pizza factory....pizza factory had been going light on ingredients in the past few years despite raising prices ......I grew up in Barrington and ate at Sergio's often back then when the original owner owned it and had his wife and young son there most days..the pasta sauce Sergio's had back then was delicious and very sweet ..and great homemade meatballs I hope they still have the same recipe will try that...Definitely try Sergios ...I think I have a new favorite in Barrington for pizza....."