Panera Bread 2360 Illinois Route 59, Plainfield, IL 60586

"My family and I used to be loyal Panera customers. There was a time where our orders were getting massively messed up every time, and yet we still gave the benefit of the doubt and kept coming back. Now, I have had three issues of my orders being massively delayed due to a shortage of drivers and not finding out that was the reason for delay until I reached out, called, and was told that was an issue. To combat this, I placed an order a whole day ahead of time. Twenty minutes after my order should have arrived today, I finally got an email saying it was cancelled due to a "rare" shortage of drivers. I'm done ordering and getting burned. I don't understand how I have no issues using the same delivery platform (DoorDash) everywhere else with no issues, yet Panera is a void for deliveries."

"My Panera experiences have been less than stellar lately, but this morning's breakfast was pretty good. My egg and cheese sandwich was a bit greasy but still pretty good with bread that tasted fresh. My decaf was some of the best I've had at a Panera, too--in fact, anywhere. Whoever made it this morning should make it every morning!"

"I had a great experience today. My food was ready sooner than expected. Tuna tasted fresh. Salad was great. They where out of cherry tomatoes for the salad, which is fine with me. The strawberry mint lemonade is amazing. I highly recommend"

"I had a mixed experience with both the food and the overall cleanliness of the location. While the Mediterranean veggie sandwich and tomato soup were delicious and satisfying, the chocolate croissant fell short of expectations. However, I was disappointed with the quality of the chocolate croissant. It did not meet the same standard as the other menu items and left room for improvement. Furthermore, I observed stains on the chairs and seating area, which raised concerns about cleanliness and hygiene. It was disappointing to see that the staff seemed inattentive to these issues. I hope that the management addresses these cleanliness issues and ensures a more hygienic environment for future customers."

"If I could give service a negative score, I would. The atmosphere sucks; I wasn't fond of sitting next to unknown fluids and food looking smears all over the seats. The "service" team here was not much of a team and were blunt and rude. No interest in solving their own issues with poor food ordering on their behalf, and is more than happy for potential guests to leave unhappy and unserved than try to solve any challenges with ideas (which are clearly far and in-between in this Panera). Honestly, go literally anywhere and you'll have a better experience-- the gas station would be a friendlier and cleaner experience, I'm sure."