McDowell's Towing Services 2520 Veterans Avenue, Vandalia, IL 62471

"My Jeep broke down and had to be towed. Lynn came out and towed my Jeep to my house. Price was very reasonable, service was fast! Thanks!!"

"Terrible service. Gave me a laundry list of things wrong with my vehicle and a shockingly low estimate. Upon hearing all the things wrong with my car and the estimate I said of course fix it up. They then charged me almost $2,000 and claimed that I said as long as it was not over 1,600 to fix it. First, this conversation never took place. Second, if this conversation had taken place, they took the liberty of fixing 'extra' things on my vehicle and charging me without my consent. After getting my car back it began making multiple noises it hadn't before and I had a flat tire within 4 months of being in their shop. Would not recommend and will never return."

"The gentleman who towed my vehicle when I had a flat tire was great- nice guy and efficient. However--- I chose to let them help try and get me on the road after a flat tire and this was a big mistake. I was sold a tire and told that it would work when I got home to be able to purchase another rim. This is not accurate according to a reputable business in our area. So we called the shop and my husband talked with a female (which I will be kind and leave her name out) whom needs to review customer service etiquette. She blamed myself for not understanding or listening to her explanation of how to repair my car, and then essentially blamed my husband who was also stranded that day with a flat tire for not being there. She hung up the first time after telling us to return the tire and rim and she would refund our money and told us not to come back to the business. She then called back and blamed the customer and hung up on us again. She sarcastically asked my husband " Did she make it home." Not the point!!!! Other than the towing- this business needs to work on professionalism because you don't hang up on a customer and don't lie- At first I was happy to utilize a small business until I found out that I was misinformed about options for replacement of my rim/tire-unfortunately in a stressful time I was taken advantage of and myself and my 18 year old daughter were called liars. If your vehicle breaks down on the interstate I don't recommend using this business- I would have been better off and had a lot less of a bill taking it to the Walmart where my husband got his tire."

"Very kind and quick. They pulled me out of the ditch and got me back on the road in less then one hour. Too bad they didn't have a new tire for my Explorer... this used one makes my car vibrate above 45 mph. But hey... it could have been worse."

"After traveling through their area, I picked up a nail on the interstate and pulled off into vandalia. 2 other places didn't seem interested in helping a traveler so I went here as a last resort. Should have gone here first. They got me rolling in about 20 minutes and had a fun conversation with the guy fixing my tire. Thanks guys!"